New call assigned to 2 users when assigning to another users

[houlejo]

Hi,

To reproduce :

I create a call.
Then I assigned to another user.
Hit save.
--> The call is created and assigned to BOTH users. Me and the other user.

Is this a bug ? It's not the normal behavior of an assignement which is suppose to transfer the call to another user, not add him as a participant.

How can I correct that ? Any upgrade-safe solution ?

Thanks.
Version 6.2.2 CE

[houlejo]

I found this Dev Blog post :
SugarCRM Developer Blog » Blog Archive » HOWTO: Restore automatically inviting the organizer to calls and meetings

I'm running 6.2.2 and I'm automatically (the organizer) invited to my calls. This was suppose to be removed in 6.1 ?

Why I still have this behavior ?

[houlejo]

Ok,

I'm confused so I will try to do an history :

Release notes 6.1.0

When you create a Call or a Meeting record, the assigned user is no longer added automatically to the Invitee list. This provides the creator of the records with greater control over the Invitee list.

Release notes 6.1.4

Calls and Meetings dashlets display records for which you are the owner or invitee, not the creator.

In May 2011, the user Kuske said :

In 6.1.0 it was a new feature that the creator of a meeting was not automatically set on list of invitees. So you did not see a meeting that you entered yourself in your calendar.

In version 6.1.4 the functionality was restored.

In 6.2.0 the old behaviour of 6.0.x is available.

Reference of the quote : http://www.sugarcrm.com/forums/f6/me...alendar-71647/

[houlejo]

Ok,

I found that when i create a call, the current user is automatically added as a invitee.
In this example, even if I choose another assigned user, the current user (Jim in the example) is still automatically added.

I can hit "rem" to remove him and it will work.
I would live with that. But I can't do that in the QuickCreate view. The "Add invitees" section is not there.

Any hints ?

My best scenario would be that the current user is not automatically added as an invitee.

[houlejo]

I'm working on something like that to do the job.

It's working except that you can't assigned the call or meeting to another user and still stay an invitee.

I would like to add this code at load of the edit view.

This code is currently in the custom/calls/tpl/footer.tpl.

 function fill_invitees() { 
    if (typeof(GLOBAL_REGISTRY) != 'undefined')  {    
        
        //If new call (the subject record will tell if new call )
        if (!document.EditView.elements["record"].value){
            //New call            
            if (document.EditView.elements["assigned_user_id"].value != GLOBAL_REGISTRY.current_user.fields.id){
                //Ok the assigned user is not the current user
                //Delete the current user
                SugarWidgetScheduleRow.deleteRow(GLOBAL_REGISTRY.current_user.fields.id);
            }
        }
        else{
            //Existing call                    
        }
        SugarWidgetScheduler.fill_invitees(document.EditView);
    } 
} 
  

Edit : And this is not working for a quickcreate...

[houlejo]

New update but still no answer.

In another post I said :

I'm using 6.2.2 and the user creator of a call or meeting is automatically added at creation even if it's not assigned to him.

User Kuske said :

That is the old behaviour.

But still, I'm using 6.2.2 and it's the current behavior.

Also, a Sugar support member said for version 6.2.2:

This is working as intended. The user who creates the meeting will always be automatically added to the invitee list. If you want for userA to create meetings for userB, then do the following.
1. when userA creates the meeting, click the remove button next to userA in the invitee list 2. set the assigned to to userB 3. save the meeting

This will properly assign the meeting to userB. There is no setting to change this behavior. Let me know if this resolves this issue by clicking the link at the bottom of this email or create a new note if you need add'l assistance.

I'm still looking for answers...

[houlejo]

I voted for bug # 47570 which is related to this thread.

[houlejo]

Anyone found something about this ?

What you guys are using as workaround ?

I cannot imagine that everybody is using the current behavior that involve being invited to all the calls or meeting that you create for somebody else ?

Thanks,

[houlejo]

OK last and final update :

Thor W. Knowles at sugarCRM Support said:

I remember when this change was made, but it was reverted back to the original method as it created issues with the calendar display.

About the Dev article that I mentioned earlier in this post

Thor W. Knowles at sugarCRM Support said:

The dev article was outdated once they reverted the behavior back to the original functionality.

Then the Dev article author was contacted to know if an upgrade safe solution is available.

Thor W. Knowles at sugarCRM Support said:

I check with John Mertic and he did not have a solution for this. You will have to remove the unwanted users manually. I have filed the following feature request for this issue.

FR# 48696-Need a global setting which could make new Calls/Meeting records NOT auto-invite the created by user.

So the feature request is ON.

Guys, go vote for SugarCRM Bug Tracker | Open Source Business & Social CRM - SugarCRM

So I leave this post knowing all the story now...