New Drop Down Lists Not Saving (in Studio)

[grecstar]

Hello,
I am trying to create a custom drop down list using Studio. However, after I create the list and click "save" and get a successful "done" my newly created list disappears. It shows up in the list of other drop downs, but if I click on it, it is empty and if I navigate away and come back it is gone and if I try to create a field and use it, it is not there. I've done quick repair and I've ran a diagnostic, the only thing I found was "NO! --- CustomFields is not an index in $beanFiles"

We are running 5.5

Your help is greatly appreciated.
Thanks,
Aaron

[mapm]

Are you using a custom language? I had some problems when using a language pack as base language for development....

[grecstar]

nope. English. thanks for asking

[sptrsn]

I have a similar problem on 3 custom fields.
running Version 5.1.0b (Build 4905)

The values in the dropdowns are gone.
If you try to save new values, it acts like it does, but doesn't.

So...I created a new field and a new dropdown to see if that worked....NO.
This as after running all the repairs.

All of the other dropdowns are fine. The three with issues developed those issues when we tried to edit the dropdown list.

So we can't edit or create new dropdowns.

When you associate the dropdown within the field definition screen, instead of having one of the dropdown items show up in the default value, there is some code. Check out the attached picture on picasa.http://picasaweb.google.com/sptrsn/R...59413984426418

The other problem, which may or may not be related.... in a "relate to" field, you can typically start typing a value which runs a search and shows possible values. That quit working.
You have to open the module and select the entry the slow way.

We did have a problem a few months ago. Webhost upgraded PHP and the site went down. There was a post here in the forum about fixing it. Which seemed to work. The only visible problem we noticed at the time was the duplicate SugarCRM logo at the bottom of each page.


Any ideas on what to look at?
Thanks

[mapm]

Check PHP version and file permissions, maybe it helps....
I would also make a new install and copy the old database to the newer one.

[sptrsn]

mapm, I can do that.
The one issue that I've had in the past is attachments.
Can you point me in the direction of a help artilcle on successfully moving attachments.

[Angel]

This does sound like some type of permissions problem. Studio makes heavy use of Javascript and one of the side effects of improper permissions settings is that the Javascript in various areas of the application will malfunction.

The only other thing that comes to mind was a bud in the 5.2 series that prevented values with an apostrophe from being saved. However, that was supposed to be fixed and it also didn't cause the "function" display issue you are seeing.

[sptrsn]

If I wanted to go through and double check all the permissions to make sure they were correct, where would I turn for that information? The install guide? Or this there something else available?
Also, it seems weird that this happened now. It's not like this is a new install. It's been running fine for almost a year and a half. I'm leaning toward thinking it was a PHP upgrade by the webhost. Is there anything you can do to accommodate a php upgrade, or should I just rebuild the whole friggin' thing?

And can I export/import the customizations if I rebuild with the last rev? Is there anyway to export the dropdown lists?
Thanks,
steve

[Angel]

Give this a look: http://www.sugarcrm.com/wiki/index.p...sions_on_Linux

[sptrsn]

Thanks for that. I think I did everything the wiki suggested, but it does not seem to make a difference.
So, I think I'll see if I can rebuild the whole thing.

I'm probably going to be in over my head since there was some custom stuff done a couple years ago to add up values. I'm worried sick I'll break that stuff, and I won't know how to fix it. And I've never had good luck with moving attached docs.

This seems to be kind of a recurring theme with this application. Stuff happens and you end having to spend days doing a forklift overhaul.

Thanks for the help. I'm sure you'll see me back in here soon.