New Install Module loader fail

[edlentz]

I just did a fresh install of 6.2CE When I try to install a module, I upload it and get this error:
Specified directory '' for zip file 'cache/upload/Letrium_Invoices_0.5.1.zip' extraction does not exist.

The zipped file is indeed in the upload dir. Can someone help me with what is happening here?
Thanks

[kbrill]

Usually this is due to permissions. start by checking that. You need to have the 'cache' directory and all its subdirectories writable.

If thats not it maybe you are running on a MAC using xampp (not sure cause you didnt tell us anything about your system). I have seen the same issues there, to get around this issue you need to make the sugar_chmod and the sugar_chown functions in include/utils/sugar_file_utils.php just return true instead of trying to actually do anything. I have not figured out yet why this happens though.

[edlentz]

My version is 6.2CE on a shared Linux host with SiteGround. I had problems running the upgrade wizard from 6.1.4 to 6.2. It failed and even with their tech support (free) they couldn't get it to work. So I thought I would do a fresh install of 6.2CE. I am still evaluating anyway. I uploaded the new system to my host using filezilla. I checked the cache directory and the directories and they are at least 750. I initially had problems with the themes and that to turned out to be a permissions problem. Are permissions problems pretty much the main issues in the way I installed ? I used the install wizard and it didn't throw any errors .

Thanks

[kbrill]

Then this post might be helpful

http://www.sugarcrm.com/forums/showthread.php?t=46432

[edlentz]

Well, that looked promising but the settings they referred to were already set that way. I went and changed the permissions in ModuleInstall . Same result.

[kbrill]

So when you upload a file dies it show up in the cache/uploads folder?

Do you have an error log set up in your php.ini file?

[edlentz]

So when you upload a file dies it show up in the cache/uploads folder? Yes

Do you have an error log set up in your php.ini file? Nothing that I have put there. It is as it was for the other instance of Sugar I installed.


Thanks

[kbrill]

That error usually means that it could not create the tmporary directory in cache/uploads/upgrades/temp to unzip the file. Are there any directories in cache/upload/upgrades/temp?

You could turn on error logging in your php.ini file and see for sure

it would be

log_errors=On
error_log = path/to/file.log

[edlentz]

Thanks for the help. There are 6 empty directories in cache/uploads/upgrades/temp They all have what looks like a system generated name, so from what I have read about this process it seems that it is creating the directory.

I'll see about getting that error log created.

Thanks again

[kbrill]

Can you tell from the date or contents if they were created by the module you added?