New User Issues (me or sugar)

[nathantower]

Hi, we've just signed up for Sugar Pro Version 4.2.1b.

It's an on demand installation.

I'm getting "Error: Could not connect to the Sugar Server. Please check please check your Proxy Settings value in the System Settings admin panel. Last attempted connection @ 06-10-2006 03:28PM" displaying in red at the top of every screen.

Also if I add a record (say an employee) it allows me to add the record, but then doesn't display in the list of records. Only if I search for that specific record by typing in something specific to that records details can I find it.

Cheers,

Nathan

[nathantower]

OK, I've found the answer to the first problem...

In ADMIN->SYSTEM SETTINGS Listviewitems is set to one.

Problem is, if I change this and try to save the page I get...

Warning: fopen(config_override.php) [function.fopen]: failed to open stream: Permission denied in /home/sugarond/public_html/towersystems/modules/Configurator/Configurator.php on line 63

Warning: fwrite(): supplied argument is not a valid stream resource in /home/sugarond/public_html/towersystems/modules/Configurator/Configurator.php on line 64

Warning: fclose(): supplied argument is not a valid stream resource in /home/sugarond/public_html/towersystems/modules/Configurator/Configurator.php on line 65

I'm thinking my setup is a little screwed up in some way?

[rickcrites]

OK, I've found the answer to the first problem...

In ADMIN->SYSTEM SETTINGS Listviewitems is set to one.

Problem is, if I change this and try to save the page I get...

Warning: fopen(config_override.php) [function.fopen]: failed to open stream: Permission denied in /home/sugarond/public_html/towersystems/modules/Configurator/Configurator.php on line 63

Warning: fwrite(): supplied argument is not a valid stream resource in /home/sugarond/public_html/towersystems/modules/Configurator/Configurator.php on line 64

Warning: fclose(): supplied argument is not a valid stream resource in /home/sugarond/public_html/towersystems/modules/Configurator/Configurator.php on line 65

I'm thinking my setup is a little screwed up in some way?

You are having a 'permissions' problem. Any file you edit or create must be writeable by the webserver 'user.' On many Linux/Apache installations that user is "nobody". Whoever that 'user' is, it must have write access to ALL the files that Sugar uses. If you are hosting your Sugar on a local machine and have root access, you could just chown -R nobody:nobody <yourSugarRootDirectory>. If you are using a remote host it gets a little stickier, depending on your own user permissions, etc. The bottom line is that you must get write permission for that file to the webserver.

Hope this helps.

[nathantower]

Thanks rick.

I'll get onto our crm host on Monday and see what they can do to fix the permissions (hosted by them).

Cheers!