New users can't authenticate

**cefladental** · 2012-01-18, 01:58 PM

Saw this in my error log after new user accounts can't login:

HTML Code:

Wed Jan 18 09:46:51 2012 [18517][-none-][FATAL] SECURITY: User authentication for XXXXXX failed
Wed Jan 18 09:46:51 2012 [18517][-none-][FATAL] FAILED LOGIN:attempts[2] - XXXXXX

Has anyone seen this before?

I am running CE6.4.0RC2. And, yes, username and password are correct

**rafael.q.g@hotmail.com** · 2012-01-18, 03:33 PM

You could consider that a look on follow topics:
- Are you with using LDAP authentication enabled? (Maybe you could diabled that, or ensure it is correct configured)
- You said the credentials are correct. Do login or password contains special chars? (Maybe they are not been weel interpreted)
- You could also try reset the user password durecty on db with md5 function, maybe it was stoed wrongly.

**cefladental** · 2012-01-19, 06:37 PM

It is a database/query issue. I am now manually entering the MD5 hash into the database via PHPMyAdmin and it is working just fine. At least I can norrow down the code to look at

Thanks for the ideas.

Originally Posted by rafael.q.g@hotmail.com

You could consider that a look on follow topics:
- Are you with using LDAP authentication enabled? (Maybe you could diabled that, or ensure it is correct configured)
- You said the credentials are correct. Do login or password contains special chars? (Maybe they are not been weel interpreted)
- You could also try reset the user password durecty on db with md5 function, maybe it was stoed wrongly.