[NEWBEE] : The Inbound Email Setup

[marveljojo75]

Hello again all

I setup an email.
Everything is fine.
Then I want to setup the *REPLY* to name and to adress.
Then, each time I want to save or use the test settings option, it does take for ever, and nothing seems to happen.

Worst, I cannot do anything on the session, and I need to close the windows and to wait like 10mn before to reopen a new session.

Thanks for any ideas

Greetings

MJ

OS : Linux Ubuntu 8.04
SugarCRM 5.1 (french language pack)
Last LAMP Server version

[marveljojo75]

Up ??

no ideas ???

Greetings

MJ !

[marveljojo75]

Does anyone know "Kuske" ??

"Ask kuske.
He is the Email Settings expert."

Greetings,

MJ

[marveljojo75]

anyone ????
Pleaaaaaaaaaaaaaaaaaase

[kuske]

The Sugar Email Client > 5.0.0 has some problems with non ASCII charsets in mail server directory names.
I suppose you have same éá-problems.

To solver this you must edit modules/InboundEmail/InboundEmail.php

The php function imap_utf7_encode does not work as designed.
It must be replaced by mb_convert_encoding like this:

 //                   $mb = imap_utf7_decode(str_replace($testConnectString,'',$val->name));
                     $mb = mb_convert_encoding(str_replace($testConnectString,'',$val->name), "ISO_8859-1", "UTF7-IMAP" ); 
  

Then it makes no sense to test all IMAP direcories, you have IMAP?

I added some if statement after the statement above.

 //KUS                     
//                   $mb = imap_utf7_decode(str_replace($testConnectString,'',$val->name));
                     $mb = mb_convert_encoding(str_replace($testConnectString,'',$val->name), "ISO_8859-1", "UTF7-IMAP" );
         $GLOBALS['log']->debug("***INBOUNDEMAIL: VAL: ".print_r($val->name,true));
         $GLOBALS['log']->debug("***INBOUNDEMAIL: TST: ".print_r($testConnectString,true));
         $GLOBALS['log']->debug("***INBOUNDEMAIL: $MB: ".print_r($mb,true));
          if (!strpos($mb,"/") /* && !strpos($mb,"?") */ ){
//KUS                     
                     $msg .= '<a onClick=\'setMailbox(\"'.$mb.'\"); window.close();\'>';
                     $msg .= $mb;
                     $msg .= '</a><br>';
//KUS
          }
//KUS 
  

The same game in function getMailboxes (I restricted the mailbox names)

       foreach($boxes as $k => $mbox) {
//KUS
//       $raw[] = str_replace($serviceString, "", $mbox->name);
         $raw_boxname = str_replace($serviceString, "", mb_convert_encoding($mbox->name, "ISO_8859-1", "UTF7-IMAP" ));
         $GLOBALS['log']->debug("***INBOUNDEMAIL: BOX: ".print_r($raw_boxname,true));
         if ( ($raw_boxname == "INBOX")
         or   ($raw_boxname == "Gesendete Objekte") )
         {
         $raw[] = $raw_boxname;
//KUS
         if ($mbox->delimiter) {
            $delimiter = $mbox->delimiter;
         }
//KUS
         }
//KUS
      } 
  

Just find these code in your 5.1 module and patch it.

[marveljojo75]

hello Kuske,

I'm so sorry for to be this late
I totally forgot this post ....
So, right now, I have updated my CRM to 5.2.0a with the french language pack.
Do I need to do your modifications ?
And, by the way, all of my Email boxes are using IMAP ....


Thanks for your answers, and, I promise, I will keep them in mind

Have a nice day,

MJ !

[kuske]

I think in 5.2.0a the inbound email is not correct yet, but it seems to work - even in german umalut environments.
In my test environment I removed the patch code at the moment.

Greetings