No HTML body box in e-mail 4.5.0x

**toddatsamco** · 2006-10-04, 04:17 PM

Go to compose an e-mail or edit an e-mail template and the HTML body editing box does not appear at all. If I click on text edit a blank box appears (even it's from a template) and you cannot enter text.

This is not good!

**toddatsamco** · 2006-10-05, 03:06 AM

Might I add this worked in the beta release! Once we migrated to the production release it disappeared.

We've tried different browsers without luck.

**mek** · 2006-10-05, 10:01 AM

Hi!

Just want to say that we got the same bug. We found it in the forums module. But only with Firefox, in IE and Safari everything works.

Marc

**george_bbch** · 2006-10-05, 11:46 AM

I couldn't reproduce your problem. I'm using Sugar 4.5.0c and Firefox 1.5.0.7 and it works fine.

**mek** · 2006-10-05, 05:21 PM

Installed 4.5c on another server. Everything is fine.
New install of 4.5c on our server. Same problem.

Testing FCKeditor (latest version) on our server. Everything is fine !!!
Testing FCKeditor (older version) on our server. Everything is fine !!!

Ok, back to sugar... looking for errors...but:

No JavaScript errors.
No errors in logs.

Installed FF 2.0 RC1. Same problem.

Marc

**SohodojoJim** · 2006-10-12, 06:53 PM

Just to confirm here, on 4.5.0d I get no FCKeditor under Firefox for email and forum editors that should have them while Internet Explorer loads FCKeditor okay.

The demo of FCKeditor at the FCKeditor site:

http://www.fckeditor.net/demo

works for my Firefox however. So this would seem to be pointing strongly to a Sugar config snafu.

--Sohodojo Jim--

**kpit** · 2006-10-13, 03:05 PM

Do you have java installed for the browser?

**scronide** · 2006-10-16, 06:58 PM

In our case, this was caused by a mixed security mode error on the Email Template page. The site was hosted on https and the site_url in config.php was pointing to the original http address by mistake.

**fredrikwestin** · 2006-10-23, 08:25 PM

Strange....
Just uppgraded to 4.5.0e, and my HTML body box disapered,

In Firefox --> No HTML Box
In IE --> Ok HTML Box

I prefere Firefox! Any sugestions for a Firefox fix?

Regards
Fredrik

**Antonio** · 2006-10-23, 09:22 PM

I see nothing but code, whether I'm in Safari or Firefox.
IE? Why bother? It hasn't been updated for OS X in several years.

I may try Opera a bit later.
I should also mention that I find the same issue in Amaya, which is an open source, W3C-approved browser-based html editor (all inclusive, its own browser).