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Thread: No info found about Bounced Email in Campaign Status

  1. #1
    bisana is offline Senior Member
    Join Date
    Jun 2008
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    UAE
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    Default No info found about Bounced Email in Campaign Status

    Hi
    My test campaign worked out , I got information on
    How many read the mail
    How many opted-out
    How many clicked the link

    But To test I had put non-existent email id of yahoo domain ( I checked whether it exists or not by sending mail from my yahoo id and I got a bounced reply ) , but in SugarCRM , campaign status does not show anything on bounced or invalid email status
    Do i need to wait for Sugar CRM to try some time , I had already checked it after 4-5 hours no status on bounced mail

    thanks
    Joseph John
    Joseph John
    ***Uses ***
    Sugar CRM Version 6.1.3 (Build 5640)

  2. #2
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
    Join Date
    Jul 2004
    Location
    St Louis, MO
    Posts
    3,183

    Default Re: No info found about Bounced Email in Campaign Status

    Do you have the bounced emaill box set up and a CRON running to collect that email. If so you might check the scheduler on the admin menu to see how often it is running. By Default it runs overnight:

    Run Nightly Process Bounced Campaign Emails On the hour; From 02:00am to 06:00am
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