No Optimums were saved with your InboundEmail mailbox

[tommyfan]

Hi,

I was trying to setup Inbound Email but it returns the following message:

No Optimums were saved with your InboundEmail mailbox. Please review the settings

what is Optimums ? I'm using my POP3 server with these configuration

Name: personal.tommy Mail Server Address: mail.abc.co.id
Status: Active User Name: tommy
Monitored Folder: INBOX
Possible Actions: Create [Any] Mail Server Protocol: POP3
Assign To User: tommy Use SSL: No
Use TLS: No
Auto-Reply Template: None Validate Certificate: No
Reply Name/Email: SugarCRM <do_not_reply@example.com>
(System Default) Leave Messages On Server: Email left on server after import
No Auto-reply to Domain: none Import Only Since Last Check:: Yes.

thanks,

Tommy

[Gasparoni]

Hi,
I got the same problem. Did you solve it?

[dpauld]

I too am having this issue - what the heck are "Optimums"?

SugarCRM 4.5h
MySQL 5.0.22
ubuntu 2.6.15

[adleap]

I experienced the same problems. I determined that the email passwords were not correct. Once the email account was configured properly and I was able to send a successful test message, the Optimum message went away and it works perfectly.

-Jeff

[richbodo]

I saw the same thing. The account test button said all my settings were correct, an they were.

I'm using sugar 5.1.

Turns out, I could not turn on SSL. I have no idea why.

The only way I could fix it was to go into the db and manually set ssl to on.

[kandil]

where in the db did you enable ssl (tabele&col) ?

Thanks,

[wbaker]

Same problem. All red astersiked fields were populated. What is an optimum and how do i change it in the input?

[ethermark]

Hello all - first post, new to Sugar but I found a work around for the issue (or my variant).

Starting from the beginning....

Following installation I was attempting to setup a bounce box / mailer handler without luck. Specifically, each time I attempted to save the requested bounce settings, I was presented with a blank page. (Literally redirecting to a blank "index.php). Ironically, I only experienced this problem when the details being input were valid and correct.

Trying to troubleshoot and frustrated I accidently placed an email address "name@email.com" in the host field. When I attempted to save this, I received the optimums message. Like most I wasn't sure what that meant but I did notice that any action I took that responded with the optimums message was actually being written to the database. This was an improvement from the blank page I was receiving prior.

Once I updated the incorrect "email address" in the "server_url" column to a valid host name bounce processing now works. I am still unable to actually add a valid bounce address from the web interface, to do so I'd actually have to force an "optimums" error and then manually modify the database.

In this case, the table you need is, "inbound_email".

Hope this helps someone

- E