No "Possible Actions" drop down list

[EdgarAllenPoe]

All of the tutorials that I have read said that there should be a dropdown list called "Possible Actions" as one of the options in the "email handling options" sub panel of the "Inbound email setup" page. I do not see this drop down list here.

I do not even such a list in the drop down menu list in Admin

Any ideas on how to get this to show up?

[salesagility]

Second sub panel down in admin>inbound email ... scroll down ... possible actions in CE are create case or bounce handling

[EdgarAllenPoe]

Thanks, but this is what I am looking at:


Where is the drop down list

[kbrill]

In 5.5.1 since the creation of "Bounce Handling Accounts" are separated from General inbound email accounts the possible actions drop down was depreciated.

On the left hand menu you now have

• New Group Mail Account
• New Bounce Handling Account

There were only 2 actions, bounce handling and case creation. The new Bounce Handling Account link takes care of the first one and the Create Cases checkbox on that screen handles the second action.

[EdgarAllenPoe]

Thank kbrill. Some of those older tutorials really confuse me on the GUI end of things