No Sub Panels Shown in Detail View Of Contacts after Upgrade

[kyojody]

Hi, Upgraded my Production Server to 5.5 RC 1.

i am having an issue where no sub panels are displayed for the detail view of my contacts.

any ideas?

also, when i goto studio > contacts > relationships i get a quick message that reads failed to load data.

regards,

Jody

[andopes]

Hi Jody

At first, it is not a good approach to upgrade the production system to a RC version.
SugarCRM gets widely robust from patch "C".
Regarding your issues:

i am having an issue where no sub panels are displayed for the detail view of my contacts.
Do you have any custom controller for Contacts?

also, when i goto studio > contacts > relationships i get a quick message that reads failed to load data.
Try using Firefox, install Firebug and enable Console, Javascript and Network.
Try again and make sure there is a error message at right bottom corner of firefox screen.
Let us know the error on Network tab.

Regards

[kyojody]

Hi Andopes,

Your reputation for helping is well deserved.

I installed the FIREBUG plugin.

I do get an error, firstly when I goto Studio>Module>Relationships.

POST http://172.20.180.141/sugarcrm/index...odule=Contacts
POST http://172.20.180.141/sugarcrm/index...odule=Contacts

500 Internal Server Error

877ms

Help/Advice/Comments appreciated,

[kyojody]

Hi Jody

At first, it is not a good approach to upgrade the production system to a RC version.
SugarCRM gets widely robust from patch "C".
Regarding your issues:

i am having an issue where no sub panels are displayed for the detail view of my contacts.
Do you have any custom controller for Contacts?

also, when i goto studio > contacts > relationships i get a quick message that reads failed to load data.
Try using Firefox, install Firebug and enable Console, Javascript and Network.
Try again and make sure there is a error message at right bottom corner of firefox screen.
Let us know the error on Network tab.

Regards

I looked in the apache web error log, i found some reference to missing files as below?

How do I solve this - thank you for helping

Tue Oct 13 21:50:19 2009] [error] [client 172.20.180.1] File does not exist: C:/CRM/Sugar/htdocs/sugarcrm/include/javascript/yui/build/resize/undefinedundefined, referer: http://172.20.180.141/sugarcrm/index...ex&type=studio
[Tue Oct 13 21:50:19 2009] [error] [client 172.20.180.1] File does not exist: C:/CRM/Sugar/htdocs/sugarcrm/include/javascript/yui/build/tabview/undefinedundefined, referer: http://172.20.180.141/sugarcrm/index...ex&type=studio
[Tue Oct 13 21:50:19 2009] [error] [client 172.20.180.1] File does not exist: C:/CRM/Sugar/htdocs/sugarcrm/include/javascript/yui/build/treeview/undefinedundefined, referer: http://172.20.180.141/sugarcrm/index...ex&type=studio
[Tue Oct 13 21:50:19 2009] [error] [client 172.20.180.1] File does not exist: C:/CRM/Sugar/htdocs/sugarcrm/include/javascript/yui/build/datatable/undefinedundefined, referer: http://172.20.180.141/sugarcrm/index...ex&type=studio
[Tue Oct 13 21:50:19 2009] [error] [client 172.20.180.1] File does not exist: C:/CRM/Sugar/htdocs/sugarcrm/include/javascript/yui/build/calendar/undefinedundefined, referer: http://172.20.180.141/sugarcrm/index...ex&type=studio
[Tue Oct 13 21:50:19 2009] [error] [client 172.20.180.1] File does not exist: C:/CRM/Sugar/htdocs/sugarcrm/include/javascript/yui/build/paginator/undefinedundefined, referer: http://172.20.180.141/sugarcrm/index...ex&type=studio
[Tue Oct 13 21:50:19 2009] [error] [client 172.20.180.1] File does not exist: C:/CRM/Sugar/htdocs/sugarcrm/include/javascript/yui/build/layout/undefinedundefined, referer: http://172.20.180.141/sugarcrm/index...ex&type=studio
[Tue Oct 13 21:50:19 2009] [error] [client 172.20.180.1] File does not exist: C:/CRM/Sugar/htdocs/sugarcrm/cache/themes/Sugar/css/layout_sprite.png, referer: http://172.20.180.141/sugarcrm/cache...ss/yui.css?c=1
[Tue Oct 13 21:50:25 2009] [error] [client 172.20.180.1] PHP Warning: include(custom/metadata/contacts_kyo_kyoawards_claimsMetaData.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in C:\\CRM\\Sugar\\htdocs\\sugarcrm\\custom\\applicat ion\\Ext\\TableDictionary\\tabledictionary.ext.php on line 11, referer: http://172.20.180.141/sugarcrm/index...ex&type=studio
[Tue Oct 13 21:50:25 2009] [error] [client 172.20.180.1] PHP Warning: include() [<a href='function.include'>function.include</a>]: Failed opening 'custom/metadata/contacts_kyo_kyoawards_claimsMetaData.php' for inclusion (include_path='C:\\CRM\\Sugar\\htdocs\\sugarcrm\\i nclude/..;.;C:\\CRM\\Sugar/php\\pear') in C:\\CRM\\Sugar\\htdocs\\sugarcrm\\custom\\applicat ion\\Ext\\TableDictionary\\tabledictionary.ext.php on line 11, referer: http://172.20.180.141/sugarcrm/index...ex&type=studio
[Tue Oct 13 21:50:25 2009] [error] [client 172.20.180.1] PHP Warning: aSubPanel::require(modules/KYOa_KYOawards_Claims/metadata/subpanels/default.php) [<a href='function.aSubPanel-require'>function.aSubPanel-require</a>]: failed to open stream: No such file or directory in C:\\CRM\\Sugar\\htdocs\\sugarcrm\\include\\SubPane l\\SubPanelDefinitions.php on line 87, referer: http://172.20.180.141/sugarcrm/index...ex&type=studio
[Tue Oct 13 21:50:25 2009] [error] [client 172.20.180.1] PHP Fatal error: aSubPanel::require() [<a href='function.require'>function.require</a>]: Failed opening required 'modules/KYOa_KYOawards_Claims/metadata/subpanels/default.php' (include_path='C:\\CRM\\Sugar\\htdocs\\sugarcrm\\i nclude/..;.;C:\\CRM\\Sugar/php\\pear') in C:\\CRM\\Sugar\\htdocs\\sugarcrm\\include\\SubPane l\\SubPanelDefinitions.php on line 87, referer: http://172.20.180.141/sugarcrm/index...ex&type=studio

[Sugar5]

Kyojody,

I just wanted to see if you were able to get a solution for this issue. I'm having a similar issue right now.

Your input will help.

Thanks,
A