Not able to enter email addresses in email field.

[JoeySperz]

I am having problems with the email field where I enter email addresses. I had this problem once before, and I think it was caused by entering an invalid email address into that field. I have an employee that works for me, and he may have made a mistake entering the information.

I can enter all of the other information and hit save, and it works fine. If I enter an email address, it says "undefined" next to the email address field, it never loads, and it will not let me save the record.

Is there an easy way to identify which one is a problem? Is that the problem at all?

I tried the repair function in Admin. It did not work.

For another error, I have done a lot of searching and reading, and I think I may know where my problem is. I am getting "Warning: Unexpected character in input" errors on line 1. I think it is a conflict between my php file and the version of sugar that I have. I am going to attempt to update Sugar next week with the help of a friend and I think it will solve that problem from what I have read in the forums. Do you think these are related or separate?

THANK YOU!!!

Sugar info:Version 5.2.0 (Build 5380)

I use GoDaddy, this is what i got from their site:
OS/Hosting Type: Linux/Shared Hosting
Hosting Configuration: 2.0
PHP Version: PHP 4.x

[Angel]

Sugar info:Version 5.2.0 (Build 5380)

I use GoDaddy, this is what i got from their site:
OS/Hosting Type: Linux/Shared Hosting
Hosting Configuration: 2.0
PHP Version: PHP 4.x

PHP 4.x is not supported for use with version 5.2 of Sugar. And yes, strange things do happen when you are using incompatible versions. This could very well fall into that category.

See here for a list of compatible versions of PHP:

http://www.sugarcrm.com/crm/products...tforms/52.html

[JoeySperz]

I called godaddy and was able to change the PHP, so now it is:

OS/Hosting Type: Linux/Shared Hosting
Hosting Configuration: 2.0
PHP Version: PHP 5.x
Data Center: US Regional

The MySQL database is 5.0.

The problem is still happening with the email and the warning messages are still on top.

Any suggestions?

[Angel]

Double check the version of PHP. It being 5.x doesn't necessarily mean it is compatible as only some versions of PHP 5.x are compatible with Sugar 5.2, hence the reference to the supported platforms page in my previous message.

Also, the undefined messages are usually the result of permissions issues with the <sugar>/cache folder. One of the following (or both) commands usually resolves the problem:

chmod -R 755 <sugar>/cache

chown -R apache.apache <sugar>/cache

[JoeySperz]

Thanks for the replies Angel.

1) The only options that godddy gave me are 4.x or 5.x. I can call to double check.
2) Where do I enter those commands? Sorry, but I'm really not a programmer and this is all foreign to me.

[Angel]

Definitely contact them as 5.x won't suffice. We need to know the exact version. Chances are that it is 5.3, which wouldn't work. In which case you would need to upgrade Sugar.

As for the command, no apology necessary. GoDaddy support should be able to help you with that. Ask them to "set the cache folder to 755, recursively and also confirm it is owned recursively by the web user."

[JoeySperz]

I am going to attempt to upgrade to 6.0 on Thursday, so I will wait to contact godaddy to make sure that everything is compatible with the new version (assuming that I can get the upgrade to work.)

[JoeySperz]

We finally got it fixed!!! The Warning messages on top are gone and i can enter emails!!!

All we had to do was re-upload mvc_utils.php - the file was corrupt. FINALLY! I hope this thread helps someone else and thanks for your input Angel.