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Thread: Not able to send emails to self id

  1. #1
    shivaranjani is offline Sugar Community Member
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    Question Not able to send emails to self id

    Hello,
    I am using sugarcrm 5.2.e version of sugarcrm CE.I have configured the emails settings.I am able to send emails , but when i am trying to send emails to my self id and all ids related to my server hosted ids, i am not abel to do it. Ex:- If suppose my id is abc@ginger.com, i am able to send emails to yahoo, gmail and others too. But when i am trying to send emails to abc@ginger.com, bcd@ginger.com in short no emails are being sent with respect to ginger.com. Can any one give their valuable suggestions please.
    One more problem is when i click the check emails its says downloading 50 of 100 and then it downloads all and after a minute i am not able to view the downloaded mails and there is no change in count .

    Operratign system :- Linux
    Version:- Community Edition
    Php:- 5.2
    Mysql:- 5.2
    Apache:- 2.0

    Thank you in advance for your time to reply.

    Regards,
    ShivaRanjani

  2. #2
    salesagility's Avatar
    salesagility is offline Sugar Community Member
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    Default Re: Not able to send emails to self id

    mmmm ... this one made me laugh and cry at the same time ... we've just finished a lonnnggg support case with a customer with the same problem ... after running the usual sql queries to elimate the possibility of suppression lists/opt-outs, checking the admin setup etc. .... it turned out to be the problem we have suggested in the first instance ... spam filters ... Ouch!

    Check your spam filter/mailboxes

  3. #3
    shivaranjani is offline Sugar Community Member
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    Default Re: Not able to send emails to self id

    Hello,
    Thank for your reply. Is there any perticular process for checking the spam or filters. Kindly give your valuable suggesstions. Thank you for your time.

    Regards,
    ShivaRanjani

  4. #4
    salesagility's Avatar
    salesagility is offline Sugar Community Member
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    Default Re: Not able to send emails to self id

    where do you host your instance of sugar?

  5. #5
    shivaranjani is offline Sugar Community Member
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    Default Re: Not able to send emails to self id

    on Linux server.

    Regards,
    ShivaRanjani

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