Not all emails are readable in sugarcrm mail module.

[TakeMarket]

We have issued this one time before- sadly without any response!

But the issue is still there - we cannot read all incoming e-mails - and it does not matter if the are in rtf, txt, or html format. The body and head is empty - the only thing that is readable is the subject header.. The weirdest thing of it all is that sugarcrm randomly picks e-mails that is shown 100% percent normally with pictures and everything... And it's the same thing here txt, RTF, or html - it doesn't matter it just randomly picks what to show or not..

We hope that this is something that can be fixed - as e-mail is a crucial business tools that just should WORK - no matter what.

Running ms windows 2003 - mssql - IIS and patch c.

Thanks in advance for an answer/help with this issue!

[Angel]

Does the behavior change based on what you have selected in the "Email Security Settings" section of the Email Settings admin panel?

[TakeMarket]

Does the behavior change based on what you have selected in the "Email Security Settings" section of the Email Settings admin panel?

Hi Angel, thanks for replying to the posting.

We tried different settings - as for now it's just the default settings, check the attached picture.

You could also look at the old tread for seeing some pics of the issue (e-mails)

Old thread - click me...

Thanks for helping us!

[TakeMarket]

And the threads dead.. annoying..

Someone in the SUGAR TEAM that could help out with this issue?

[tm2000]

is there a bug tracker somewhere.. I forget...

[Angel]

I was looking at your screen captures in your older thread and was unclear about something.

What did you use to send the message, especially the plain text one?

Can you post the full message (the plain text one), including all headers? (blank out the e-mail address)

Very bizarre issue. I have a variety of different messages in mine and they all display fine.

[Angel]

is there a bug tracker somewhere.. I forget...

http://bugs.sugarcrm.com

[TakeMarket]

I was looking at your screen captures in your older thread and was unclear about something.

What did you use to send the message, especially the plain text one?

Can you post the full message (the plain text one), including all headers? (blank out the e-mail address)

Very bizarre issue. I have a variety of different messages in mine and they all display fine.

What did you use to send the message, especially the plain text one?

Note that is just examples on how they look like.. We can not tell 100% what clients other people are using - but a wild guess is that 95% originate from ms outlook... some of them (the e-mails) we do know for sure that it is from a outlook client though

[Angel]

I see. I'll play with it when I have a few moments and see if I can dupe it. I've seen stuff like this with other e-mail clients and often times it relates to how the sending client formats the message.

[TakeMarket]

Ok - thanks Angel.