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Thread: Not all items show in subpanel

  1. #1
    mzenns is offline Sugar Community Member
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    Question Not all items show in subpanel

    I created a module to keep track of the services provided to our customers. Many of our customers have multiple locations, and the services provided many not always be the same to each location, hence my creating the module. The new module has a M:M relationship with Accounts.

    My problem is that not all locations appear in the subpanel when the Account listing is opened. An example is one Account with 22 locations. The subpanel says it's showing locations 1-10, but there's only 8 listed. Clicking on the arrow to show locations 11-20 brings up 6 or 7 listings. I've checked several accounts, and all behave this way.

    I've tried re-setting the number of items displayed in a subpanel in the System Settings, but if I set it to 8, only 6 or 7 show up.

    How can I fix this?
    Mike Zenns
    Sugar Administrator
    N. Central PA, USA
    -----------------------
    Sugar 5.2.0l Community
    Ubuntu 8.04 server
    PHP 5.2.4-2ubuntu5.5
    MySQL 5.5
    Apache 2.2.8 (Ubuntu)

  2. #2
    mzenns is offline Sugar Community Member
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    Unhappy Re: Not all items show in subpanel

    Hasn't anyone run in to this problem, or something similar? I'm not even sure where to start looking for the problem. All of the other modules show items in lists correctly.
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    Last edited by mzenns; 2008-12-17 at 05:41 PM.
    Mike Zenns
    Sugar Administrator
    N. Central PA, USA
    -----------------------
    Sugar 5.2.0l Community
    Ubuntu 8.04 server
    PHP 5.2.4-2ubuntu5.5
    MySQL 5.5
    Apache 2.2.8 (Ubuntu)

  3. #3
    heta's Avatar
    heta is offline Sugar Community Member
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    Default Re: Not all items show in subpanel

    have you tried repair relationship?
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  4. #4
    mzenns is offline Sugar Community Member
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    Default Re: Not all items show in subpanel

    Yes, that was one of the first things I tried. Unfortunately, that didn't resolve the problem.
    Mike Zenns
    Sugar Administrator
    N. Central PA, USA
    -----------------------
    Sugar 5.2.0l Community
    Ubuntu 8.04 server
    PHP 5.2.4-2ubuntu5.5
    MySQL 5.5
    Apache 2.2.8 (Ubuntu)

  5. #5
    franklin_sugar is offline Sugar Team Member
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    Default Re: Not all items show in subpanel

    Hi mzenns,

    Since I don't have exactly the same environment as yours, I tried your scenario on CentOS 5 with Apache 2.2.4, PHP 5.2.6, and MySQL 5.0.41 without any problems. I used 5.1.0c Community Edition build 4979. It shows 10 entries in the subpanel. I can navigate forward and backward and it shows the entries correctly.

    Thanks,
    Franklin

  6. #6
    mzenns is offline Sugar Community Member
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    Unhappy Re: Not all items show in subpanel

    Somehow, I think I may have gotten something goofed up when I was creating the module, or in one of my subsequent changes that results in this problem. I just don't know where to start looking to find it
    Mike Zenns
    Sugar Administrator
    N. Central PA, USA
    -----------------------
    Sugar 5.2.0l Community
    Ubuntu 8.04 server
    PHP 5.2.4-2ubuntu5.5
    MySQL 5.5
    Apache 2.2.8 (Ubuntu)

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