not possible to login as admin after changing the admin as inactive

[gbaumeister]

Hallo, my problem is: today I changed the user "admin" from Status "activ" to "inactiv". Now the problem is, that it is not possible for me to log in as "admin" - the error-massage: "wrong password or username". What can I do to re-activate the user "admin" or is it possible to change the admin password?

[Scott_Savage]

You will have to use a program such as phpMyAdmin to access your database directly and change the values in the users table. Namely sugar_login and is_admin are set to 1 for the relevent user.

Good luck!

[george_bbch]

You may also need to change the field "status" back to "Active", and make sure that field "deleted" is 0, just in case...
If it still not works, it's possible that the "user_hash" field is empty or has been changed, and you need to regenerate an MD5 hash of a password you choose and paste it into this field.

[gbaumeister]

You will have to use a program such as phpMyAdmin to access your database directly and change the values in the users table. Namely sugar_login and is_admin are set to 1 for the relevent user.

Good luck!

many thanks!!
greetings from germany - gbaumeister.

[gbaumeister]

Many thanks, I will try it!