Notes, Contacts, Tasks Not Saving from Account or Opportunity pages

[podinis]

Hi

we have an installation of Sugar Version 5.2.0a (Build 5447) Community.

Recently Installed and running on a shared Linux Server under PP5 which is using Zeus. Our DB is MySQL. Most works fine.

We have 2 Issues (maybe Linked).

1.) If we open an Account or Opportunity and click on the Create Task (or Note, or Contact) Button down the Page we can enter all the details and clcik save. It all looks good, but the Task (or Note, or Contact) does not exist on the list and can not be seen from the Task List eiter.

2.) Our Second issue is one I can find alot of questions on but no real solution for us. our Dropdown Editor, Module Builder are blank screens.

Any suggestions how we may tackle these would be appreciated

[andopes]

Have a look at the tail of sugarcrm.log file (at the root of the system) and error_log (at the log folder of apache). Hopefully you will find some error message regarding such issues.
The blank screen may be related to write permission issue.

Cheers

[podinis]

Thanks for reply,

I set the Logging ot Debug and cleared out the Sugar Log ten tried ot add a Task to an Opportunity and the attached file is the resulting Sugar Log - I don't see any errors. Peraps there is other inf in this that will Help.

Unfortunately we do not get access to the Zeus log files from our service provider, I have already asked.

Regards

[andopes]

Unfortunately there are no useful log on this sugarcrm.log

Do the following:
Edit the file index.php at the root of your sugarcrm installation and add these lines

 ini_set('error_reporting', E_ALL);
ini_set('display_errors', 1);
ini_set('error_log', 'path_to_file_to_log_in'); 
  

just after

 ob_start(); 
  

Obviously replace the string "path_to_file_to_log_in" by the path of some file (inside htdocs) to php log in.

Cheers

[podinis]

This has solved Issue 1 - there are errors in the log file - see below. Are these a concern.

Thanks

Error Log File
[19-May-2009 18:11:53] PHP Notice: Undefined index: e in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 326
[19-May-2009 18:11:53] PHP Notice: Undefined variable: path in /content/HostingPlus/h/e/headexaminer.com/web/sugar/include/utils.php on line 2132
[19-May-2009 18:11:53] PHP Notice: Uninitialized string offset: 3 in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 327
[19-May-2009 18:11:53] PHP Notice: Undefined index: e in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 328
[19-May-2009 18:11:53] PHP Notice: Undefined index: d in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 335
[19-May-2009 18:11:53] PHP Notice: Undefined index: 5 in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 326
[19-May-2009 18:11:53] PHP Notice: Undefined variable: path in /content/HostingPlus/h/e/headexaminer.com/web/sugar/include/utils.php on line 2132
[19-May-2009 18:11:53] PHP Notice: Undefined index: 5 in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 328
[19-May-2009 18:11:53] PHP Notice: Undefined index: . in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 335
[19-May-2009 18:12:45] PHP Notice: Undefined index: e in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 326
[19-May-2009 18:12:46] PHP Notice: Undefined variable: path in /content/HostingPlus/h/e/headexaminer.com/web/sugar/include/utils.php on line 2132
[19-May-2009 18:12:46] PHP Notice: Uninitialized string offset: 3 in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 327
[19-May-2009 18:12:46] PHP Notice: Undefined index: e in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 328
[19-May-2009 18:12:46] PHP Notice: Undefined index: d in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 335
[19-May-2009 18:12:46] PHP Notice: Undefined index: 5 in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 326
[19-May-2009 18:12:46] PHP Notice: Undefined variable: path in /content/HostingPlus/h/e/headexaminer.com/web/sugar/include/utils.php on line 2132
[19-May-2009 18:12:46] PHP Notice: Undefined index: 5 in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 328
[19-May-2009 18:12:46] PHP Notice: Undefined index: . in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 335
[19-May-2009 18:13:27] PHP Notice: Undefined index: e in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 326
[19-May-2009 18:13:27] PHP Notice: Undefined variable: path in /content/HostingPlus/h/e/headexaminer.com/web/sugar/include/utils.php on line 2132
[19-May-2009 18:13:27] PHP Notice: Uninitialized string offset: 3 in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 327
[19-May-2009 18:13:27] PHP Notice: Undefined index: e in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 328
[19-May-2009 18:13:27] PHP Notice: Undefined index: d in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 335
[19-May-2009 18:13:27] PHP Notice: Undefined index: 5 in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 326
[19-May-2009 18:13:27] PHP Notice: Undefined variable: path in /content/HostingPlus/h/e/headexaminer.com/web/sugar/include/utils.php on line 2132
[19-May-2009 18:13:27] PHP Notice: Undefined index: 5 in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 328
[19-May-2009 18:13:27] PHP Notice: Undefined index: . in /content/HostingPlus/h/e/headexaminer.com/web/sugar/modules/Administration/index.php on line 335

[crmbalah]

Hi
Go to all the files the error listed. May be some new line are added in this "error" listed files. Just remove the error code (extra added line). You second problem may be solve

[podinis]

Unfortunately the files are standard and there are no extrs lines.

I am tinking this may be a URL resolution isse related to a required httaccess rewrite - Since we have done tis the Logo as also gone from the top left corner of the page.

We are installed in a Sub Directory instance (Web\Sugar) but as our servers use Zeus the issue may be connected. The Errors in the lists to be associated with Image paths