Results 1 to 3 of 3

Thread: One user having problems

  1. #1
    mzenns is offline Sugar Community Member
    Join Date
    Aug 2008
    Location
    N. Central PA, USA
    Posts
    39

    Question One user having problems

    OS=Ubuntu server 8.04
    Sugar=CE 5.1.0
    Apache 2
    PHP 5
    MySQL 5

    I created a custom module and installed it. It has a relationship to Accounts, and shows as a subpanel when displaying an account. All of my users can see the subpanel, edit the entries, etc. except one. That user does not have the subpanel appearing.

    I've checked his account settings, and they appear the same as the other users. I went in to the MySQL database and manually deleted the user, the re-created him from Sugar, with no change.

    Any ideas where I should look for the problem?

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
    Join Date
    Jul 2006
    Location
    São Paulo - Brazil
    Posts
    8,335

    Default Re: One user having problems

    Hi mzenns

    Reset the user preferences for the user facing that issue.

    Regards
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  3. #3
    mzenns is offline Sugar Community Member
    Join Date
    Aug 2008
    Location
    N. Central PA, USA
    Posts
    39

    Talking Re: One user having problems

    Thanks! That did the trick!

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Database structure problems
    By hkphooey in forum Help
    Replies: 0
    Last Post: 2008-11-28, 09:09 AM
  2. Why does SugarCRm have problems with apache user and group
    By chucknb87122 in forum General Discussion
    Replies: 9
    Last Post: 2007-03-29, 08:45 PM
  3. Replies: 0
    Last Post: 2005-08-12, 08:48 AM
  4. Create User Problems
    By morebob in forum General Discussion
    Replies: 2
    Last Post: 2005-06-23, 01:30 AM
  5. Cannot Login
    By Dillon in forum Help
    Replies: 16
    Last Post: 2004-10-13, 02:52 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •