Only Some Emails in Campaign Sent...

[tpetruk]

HI,

I have set up:

Sugar 4.5.1RC
server: bluehost.com
mail transfer agent: sendmail
number of emails per batch: 500 (default)

I have set up test email campaigns with <20 recipients and they always worked flawlessly. I then set up a target list with 866 contacts and sent out an email campaign it it along with my smaller test target that had about 12 contacts (my email address was one of the 12 contacts sent to). I sent the campaign yesterday afternoon and immediately started getting bounce backs and more and more contacts that were listed to have viewed the email.

However after about an hour or so the number of bounced emails and viewed emails stopped growing. From my best estimation it looks like maybe only the first 40 or so got sent out. (I never received it)

So my questions for anyone that can help me:

1. Is there some log file or something I can look at to see if sendmail got bogged down and gave up?
2. Is there some where I can determine how many emails actually made it out? (my outbound queue is empty)
3. Is the problem that I need to lower the number of emails per batch?
4. How can you determine the health or status of sendmail?
5. How do I fix this??????

Thanks to anyone that can help...I LOVE Sugar, but I really need to figure out how to fix this!

Trevor.

[tpetruk]

I can add new Email Marketing items to the campaign and they get sent out immediately, but it seems that the first target list it processed with almost 900 contacts only processed about 40 or so before it stopped.

Is there a limit for the target list size for an email campaign???

[andydreisch]

Is there a limit for the target list size for an email campaign???

You can bet that, if there's a limit, it's more than 40! We set up our system to chunk through target lists but I don't recall offhand how big the chunks were. I'm thinking 500 or so emails at a clip. This was more to throttle back the email server than anything else, as I recall.

But I'll defer to the experts whom I have forwarded this post on to for comment.

Andy

[tpetruk]

Great, any help would be appreciated...we really need to send some emails out!

One more thing that I tried last night, I created two target lists of one email each, then set the number of emails sent per batch to only 1 and the "Run Nightly Mass Email Campaigns" to every 30 min.

What happened was the first email got sent out at the right time, but then only a minute or so later the second got sent out.

How do you set the interval between batches? I read one of the old posts where it was estimated to be about an hour between batches, but my setup doesn't seem to be set that way.

I'M VERY CONFUSED!!!!

[tpetruk]

Acutally, I misspoke, I had a single target list of two emails, but I did have the number of emails to send per batch to 1.

[tpetruk]

I found the solution to this...it's my web host

Bluehost.com is by default set to only allow a max. of 50 email's per hour. You can call them and request it be changed up to 500 emails/hour.

Thanks for the help on this...

[andydreisch]

Good to know, tpetruk. Thanks for posting back the solution.

Andy