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Thread: Opportunities not displaying associated information sections

  1. #1
    rbrooks is offline Sugar Community Member
    Join Date
    Oct 2007
    Posts
    11

    Exclamation Opportunities not displaying associated information sections

    We upgraded to Community Edition 5.1.0a yesterday afternoon and immediately encountered a crucial bug. I've reported this in the bug list already, but, I wanted to see if there was any advice from the community as to a possible easy fix.

    When viewing opportunities now in Sugar, all I see is the opportunity information itself and none of the associated information sections. (see the attached picture) All of the various calls, meetings, contacts, and leads are still associated to the opportunity record (I can find them in the activity menu, for example), but clicking the link to view the associated opportunity produces the same results.

    This is a critical bug for us since we have (as your are supposed to, I think) run the majority of our contact archiving through the opportunity section. We made no other changes to the system yesterday other than the upgrade.

    Has anyone else had this problem and come up with a quick fix?


  2. #2
    rbrooks is offline Sugar Community Member
    Join Date
    Oct 2007
    Posts
    11

    Smile Re: Opportunities not displaying associated information sections

    Ahhh sooo...

    Yay Open Source... I noticed that it wasn't even rendering the copyright and theme portion of the page, which meant it was likely to be a CSS/Rendering problem of some sort (we've had loads of problems with this). I went into the admin area, edited my account, and reset my user preferences. It logged me out, I logged back in, chose my time zone, and *boom*... everything works again.

    so, the moral of the story is... always remember to reset your user preferences before you freak out... yes, it's clearly a bug, but, one that *does* have a simple fix.

    So... do any of the developers have any input as to why re-ordering the tabs causes these kinds of problems? I did some further poking around and found that re-ordering tabs or using more than the default number of tabs causes these errors. And it's worse on some themes than others... What's up with that?

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