opted out but still receiving emails

[ysh]

Hi

I only run email campaigns have just recently noticed that even though
certain targets are correctly registered as having opted out they continue
to receive emails from subsequent campaigns.

What's going on ?


yann

[salesagility]

are you running newsletter or email campaigns?

[ysh]

Hi Greg

Yes, email campaigns only


yann

[ysh]

Does anyone have an idea why this is happening ?

yann

[salesagility]

so ... when you view the contact in the contact module ... the email address is shown as having been opted out?

[ysh]

That is correct Greg

Confusing huh ?

yann

[salesagility]

Mmm ... you don't have secondary email addresses or duplicate records for these Contacts?

[ysh]

Hi Greg

thanks for your help

nope, no secondary addresses, and I just checked to make sure, no duplicates

yann

[salesagility]

What happens if you add a suppression list containing all the opted out Contacts? I know you shouldn't have to do it ..

[ysh]

Hi Greg

yep, not a bad idea
I was working on a similar approach
But I first have to re attribute an existing field, in order to allow the detection of these opted-out recipients
since you can't select the original opted-out field in the list views.

I guess this is as best as it will get,

thanks again for your help on this issue Greg

yann