Outbound email 5.0GA using SMTP not working

[allyforce]

I have set up the smtp email settings with authentication and when I send the email it says "sending mail" but then goes back to the original email and there has been no email sent.

Is there a setting I need to do or a patch? has anyone been able to get their email to work using SMTP? I didn't use sendmail because that was causing problems and at least with SMTP I can isolate that the problem is no longer with the mail server itself.

Thanks.

[asmase]

I had the same problem , but found out that it not working with POP3 , just select IMAP and no need to use the username and password , then it will not work again.
Most properly is choose IMAP .

try this it should work , atleast for me it does

I not find any problem with POP3 but it will not work .

Greetings

Asmase

[kuske]

check your password, some special chars are incorrectly encoded at the email interface.
try to use a password with only alphanumeric chars

[allyforce]

I haven't been able to find asetting to change things to IMAP versus POP -- this is for OUTBOUND email.

I have only alphanumerical characters in my password.

This is frustrating --- has everyone else been able to get outbound mail to work by using the install wizard?

[asmase]

If you want to send your email from in sugar then i did the following:
Go to Email TAB...
Select settings.....(next to compose email)
go to Mail Accounts.....

then fil in the following:
Name: any you want
From Name: what you want shows in the email you send
From Address: the email address you want to show in your email that you send out
User name: your username
Password: your password
Mailserver: Your mail server
Mail server protocol : choose IMAP
Mail server port: your port for IMAP (in my case it was 143)
use ssl: DONT CHECK
Outgoing Mail server: you have to set this up as your host details
then save this and test it , it should work i'am doing now the 12th times a installation on diffrent servers and this realy works

i hope also for you dont give up

Asmase

[allyforce]

Hi, thanks for your response.

I did, in fact, do those steps before posting. It just says "sending mail" but noting gets sent.

Is there a way to see if there's some kind of an error that is writing to a log? where would that file be?

Thanks.

[asmase]

i will try to locate the file , dont know where it is also

sorry

Asmase

[allyforce]

I have not only tested it and it says it works...but when I try to SAVE it it doesn't allow me to save.

This made me think it could be permissions, but I set owner apach and chmod 775 on all the key directories -- data modules cache -- whatever was in the installation guide.

Help?

[allyforce]

Here is the ERROR I get when trying to save an email profile after it tested correctly.

[kuske]

OK, spent a lot of time but I think it's worth.

Sugar 5.0, as 4.5.x did already, checks ALL IMAP Folders of your mail server.
Additional it tries to cache all emails from this folders.

Our Email server has about 2500 folders each of them with about 10 to 2000 emails.

When you push "SAVE" button in Mail Accounts Settings, Sugar tries to read all folders and to cache all emails.
Nice job, as every time something changes on the mail server, Sugar restarts this job.
So you can wait till the day the cows come home (german: St.Nimmerleinstag).

I made a small change in module/inboundEmail/InbauondEmail.php line ~5500

		$delimiter = '.';
		// clean MBOX path names
		foreach($boxes as $k => $mbox) {
         
//KUSKE
         $raw_boxname = str_replace($serviceString, "", $mbox->name);
         $GLOBALS['log']->debug("***INBOUNDEMAIL: BOX: ".print_r($raw_boxname,true));
         if ( ($raw_boxname == "INBOX")
         or   ($raw_boxname == "Postausgang")
         or   ($raw_boxname == "Gesendete Objekte") )
         {
//KUSKE
         $raw[] = str_replace($serviceString, "", $mbox->name);
			if ($mbox->delimiter) {
				$delimiter = $mbox->delimiter;
			}
//KUSKE
         }
//KUSKE
      }

If the (german) foldernames do not match, you can look to your logfile for a complete list of all folders if debuglevel is set to "debug".

After this change only the selected folders are cached in sugar and there is no problem any more.

hk