Outbound Email Queue Issues

[Jordy.Bertram]

Hi Everyone,

I'm pretty new to Sugar (running 6.0 CE) but I'm having a bit of an issue for outbound email campaigns. Basically I've managed to set up email templates, campaigns, contact lists etc. without issue. The problem is, while a test target list comprising of 1-2 emails works fine, a test target list comprising of 12 emails will send in groups of 3-4 (Mashing the send now button) but a group of 300 won't send at all.

I've spoken to my host to check that they haven't been blocking it on their end and I've been told that while they do have safeguards in place, I'm yet to trigger them, so their claim is that it's a sugar issue, basically.

I'm at a loss for where to turn and really need to get these emails out immediately.

My logs are pretty much repeated ad nauseum with the same issue, so I thought I'd post a slice of them here in case someone might be able to help.

Mon Sep 20 14:07:11 2010 [27277][8fc2cbdf-00c5-82f9-a9bc-4c91dd726586][FATAL] SMTP -> ERROR: RCPT not accepted from server. Code: 550 Reply: 550-cp02.digitalpacific.com.au (sugarcrm.telesisevents.com.au) [203.123.59.230]
550-is currently not permitted to relay through this server. Perhaps you have
550-not logged into the pop/imap server in the last 30 minutes or do not have
550 SMTP Authentication turned on in your email client.

Mon Sep 20 14:07:11 2010 [27277][8fc2cbdf-00c5-82f9-a9bc-4c91dd726586][FATAL] SugarPHPMailer encountered an error: SMTP Error: The following recipients failed: email@blahblah.com
Mon Sep 20 14:07:11 2010 [27277][8fc2cbdf-00c5-82f9-a9bc-4c91dd726586][FATAL] Email delivery FAILURE:Array
(
[date_entered] => 2010-09-20 02:30:52
[date_modified] =>
[user_id] => 8fc2cbdf-00c5-82f9-a9bc-4c91dd726586
[id] => 26
[campaign_id] => 17c148bc-f4f2-4c22-ebf3-4c96c6cfd472
[marketing_id] => 3a31755c-177d-934e-82b9-4c96c72e54c9
[list_id] => b1b1363e-baae-c004-9ecf-4c96c474d48c
[send_date_time] => 2010-09-20 04:00:00
[modified_user_id] =>
[in_queue] => 0
[in_queue_date] =>
[send_attempts] => 0
[deleted] => 0
[related_id] => 2adb13fa-0a7d-d322-e76b-4c96c4d98f31
[related_type] => Contacts
)

Mon Sep 20 14:07:11 2010 [27277][8fc2cbdf-00c5-82f9-a9bc-4c91dd726586][FATAL] Email delivery error:Array
(
[date_entered] => 2010-09-20 02:30:52
[date_modified] =>
[user_id] => 8fc2cbdf-00c5-82f9-a9bc-4c91dd726586
[id] => 26
[campaign_id] => 17c148bc-f4f2-4c22-ebf3-4c96c6cfd472
[marketing_id] => 3a31755c-177d-934e-82b9-4c96c72e54c9
[list_id] => b1b1363e-baae-c004-9ecf-4c96c474d48c
[send_date_time] => 2010-09-20 04:00:00
[modified_user_id] =>
[in_queue] => 0
[in_queue_date] =>
[send_attempts] => 0
[deleted] => 0
[related_id] => 2adb13fa-0a7d-d322-e76b-4c96c4d98f31
[related_type] => Contacts
)
SMTP Error: The following recipients failed: email@blahblah.com
Mon Sep 20 14:07:27 2010 [27277][8fc2cbdf-00c5-82f9-a9bc-4c91dd726586][FATAL] SMTP -> ERROR: RCPT not accepted from server. Code: 550 Reply: 550-cp02.digitalpacific.com.au (sugarcrm.telesisevents.com.au) [203.123.59.230]
550-is currently not permitted to relay through this server. Perhaps you have
550-not logged into the pop/imap server in the last 30 minutes or do not have
550 SMTP Authentication turned on in your email client.

Mon Sep 20 14:07:27 2010 [27277][8fc2cbdf-00c5-82f9-a9bc-4c91dd726586][FATAL] SugarPHPMailer encountered an error: SMTP Error: The following recipients failed: email@blahblah.com
Mon Sep 20 14:07:27 2010 [27277][8fc2cbdf-00c5-82f9-a9bc-4c91dd726586][FATAL] Email delivery FAILURE:Array
(
[date_entered] => 2010-09-20 02:30:52
[date_modified] =>
[user_id] => 8fc2cbdf-00c5-82f9-a9bc-4c91dd726586
[id] => 25
[campaign_id] => 17c148bc-f4f2-4c22-ebf3-4c96c6cfd472
[marketing_id] => 3a31755c-177d-934e-82b9-4c96c72e54c9
[list_id] => b1b1363e-baae-c004-9ecf-4c96c474d48c
[send_date_time] => 2010-09-20 04:00:00
[modified_user_id] =>
[in_queue] => 0
[in_queue_date] =>
[send_attempts] => 0
[deleted] => 0
[related_id] => 3857eada-8636-2796-2ace-4c96c405a6f6
[related_type] => Contacts

If anyone has any idea what this means, I'd be forever appreciative as this is costing me a lot of sleep.

Personally, it looks like I'm being blocked by my smtp server, but My host is quite confident that this is not the case.

If more information is required please let me know.

Thanks in advance.

[abazander]

Hi There

Well the problem is staring you right in the face. You need to Authenticate with the SMTP server that your trying to send through, and Sugar is not doing this. Hence you get these errors

-is currently not permitted to relay through this server. Perhaps you have
550-not logged into the pop/imap server in the last 30 minutes or do not have
550 SMTP Authentication turned on in your email client.

You need to go to Admin > System Settings, and configure the SMTP Authentication.

Hope that helps.