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Thread: Outbound Email Queue Management issue

  1. #1
    silverstar is offline Sugar Community Member
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    Default Outbound Email Queue Management issue

    Hello
    Thanks in advance for any responds and I hope this one is quick

    When I have many emails there, ready to be send for any email campaign, why there is a select option ?
    Regarding if i select one, two or 16 emails for example and leave the other ones unchecked and i press send queued emails -- all of the emails are sent regardless I have thicked a few or not?
    Is it supposed to be like that, becuase it sounds nothing like Outbound Email Queue Management appart from the option to delete emails

    Is that the right way Sugar would behave?

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Outbound Email Queue Management issue

    It is possible the Sugar scheduler kicked in and sent them as what you are describing is not normal behavior (assuming the scheduler is disabled), but the scheduler would send all the messages.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

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  3. #3
    silverstar is offline Sugar Community Member
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    Default Re: Outbound Email Queue Management issue

    Thanks for the replay. By the scheduler you mean the' Run Nightly Mass Email Campaigns' I tried when it was on and when it was disabled and the only difference was that when it was disabled it told me that there might be some problems sending the emails but there weren`t .. The email selecting in the queued box didn`t work either the times.

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