Outbound Email Settings: SugarPHPMailer & GoDaddy SMTP Relay

[securis]

I am having trouble with the Outbound Mail feature, I've carefully followed the instructions provided by GoDaddy and Sugar, but it 's not working.

I've seen elsewhere on the forums that some people were experiencing similar issues with Gmail; perhaps there is a link?

I've also searched the 'net for similar PHPMailer issues but have found nothing so far.

Here are the specifics...

Sugar Version: 4.5.1a
Sugar Open Source
Operating System: Ubuntu 6.10 (Edgy) Server + native LAMP stack + latest updates
PHP Version: 5.1.6 (Ubuntu native package)
Database: MySQL 5.0.24a (Ubuntu native package)
Web Server: Apache 2.0.55 (Ubuntu native package)

The Outbound Mail Settings:
Mail Transfer Agent: SMTP
SMTP Server: smtpout.secureserver.net
SMTP Port: 80
Use SMTP Authentication?: Y
SMTP username: <NAME>@<DOMAIN>.com
SMTP Password: ********

This is the error that gets logged <confidential info obscured>:

Thu Mar 15 06:31:11 2007,933 [8698] FATAL SugarCRM - SugarPHPMailer encountered an error: SMTP Error: Could not authenticate.
Thu Mar 15 06:31:11 2007,934 [8698] FATAL SugarCRM - SugarPHPMailer encountered an error: The following From address failed: <NAME>@<DOMAIN>.com
Thu Mar 15 06:31:11 2007,938 [8698] FATAL SugarCRM - Error emailing:The following From address failed: <NAME>@<DOMAIN>.com

We're a small Information Security consultancy, trying to deploy this internally; and hopefully if this proves to be a success, we will also be able to recommend Sugar for deployment to our clients. (So far, I like what I see, looks like a great piece of software.)

Thanks in advance for any suggestions or solutions...

[dnanet]

I get the same error.

Anyone got any suggestions?

[nelson.carvalho]

I get the same error this week. Are you already resolved?

Thank's for suggestions.

[shondalg]

I don't know if this resolves your issue but everyone says that authentication should be disabled

[cduran]

Not it does not do anything for me it keeps giving me the same error.

Modifing the class would be good so any ideas would come in handy

Perhaps the Authenticate function in the file class.smtp.php somewhere around this section of the function:

        // Send encoded username
        fputs($this->smtp_conn, base64_encode($username) . $this->CRLF);

        $rply = $this->get_lines();
        $code = substr($rply,0,3);

        if($code != 334) {
            $this->error =
                array("error" => "Username not accepted from server",
                      "smtp_code" => $code,
                      "smtp_msg" => substr($rply,4));
            if($this->do_debug >= 1) {
                echo "SMTP -> ERROR: " . $this->error["error"] .
                         ": " . $rply . $this->CRLF;
            }
            return false;
        }

        // Send encoded password
        fputs($this->smtp_conn, base64_encode($password) . $this->CRLF);

        $rply = $this->get_lines();
        $code = substr($rply,0,3);

        if($code != 235) {
            $this->error =
                array("error" => "Password not accepted from server",
                      "smtp_code" => $code,
                      "smtp_msg" => substr($rply,4));
            if($this->do_debug >= 1) {
                echo "SMTP -> ERROR: " . $this->error["error"] .
                         ": " . $rply . $this->CRLF;
            }
            return false;
        }

Perhaps the base64_encode var is doing something wrong
Any hands to help ???
To get this finally fix please!!

Thnx.

[mfuller76]

I fee lyour apin but, it does work and here is how. I have a domain and email hosted through Godaddy.com and set up my mail on an HTC Hero. Incoming mail worked great but ourgoing did not...here is how to get it to work.

- Set as IMAP
- Email address and user name should be the same and full email address
- Password - obvious
- Incoming Server is imap.secureserver.net
- Security type none
- Port 143

here is where it is different

- Check login required
- User name is full email
- Outgoing Server should be: smtpout.secureserver.net
- check SSL as security type
- Port needs to be 465

It should work...at least it does on the HTC Hero. I have double and triple checked it and it does function just fine.

[gates2u]

mfuller - thank you so much! I have been sending through sendmail getting the warning error (no username and password) - and this worked for me. I can't thank you enough - this headache gone!

Cheryl

[tonercol]

I am trying to configure the outgoing email. I have server in Godaddy trying all possible changes but, first the outgoing mail server configuration do not record after configuration (I have clicked on save button always. And the other thing is the always appear the following message:

Error emailing:SMTP Error: Could not connect to SMTP host.

Please help me with this. I need to have email accounts working with our users.

Regards,

[gates2u]

Since the time of my last host, I have now moved to a Godaddy virtual dedicated server. I was having sporadic failure of outbount emails going through smtpout.secureserver.net (where I have an unlimited IMAP-capable email account set up)

SOLUTION: This problem went away when I decided to send outgoing email from localhost via port 25 on my Godaddy virtual dedicated server (Fedora 14 NGINX). Apparently, the godaddy firewall randomly blocks outgoing emails going to/through other SMTP servers -- even if that server is hosted by Godaddy using an authenticated SMTP login using an email domain. Go figure. Makes buying more relays for the Godaddy email account pretty pointless.

This is a change from my previous post in 2010.

[abrander]

Hmmm...I had similar issues. In my case I was trying to connect to Gmail - and of course this should work since it appears to be supported out of the box. In my case I was also running nginx. The solution was to install:

apt-get install libapache2-mod-php5

This not only installs the apache libraries but apache itself. I then simply removed the autostart entry:

sugarcrm# rm /etc/init.d/apache2

There's some sort of dependency going on...if I really cared I'd find out what it is, but I'm more interested in getting this to work..

Hopefully saves someone else some wasted hours.