Outbound email status: "send error"

**wprauchholz** · 2006-11-28, 02:48 PM

I run under Fedora Core 5, php-5.1.6-1.2, mysql-5.0.27-1.fc5, httpd-2.2.2-1.2 and, SugarOS patch 4.5.0f 30-10-2006 08:26. The here described error happend also in earlier version.
Inbound email; works fine with no problem
Outbound email: Users can send emails sometimes with no error and sometimes the email is not sent sucessfully.
I cannot find a systematic error behind it. I set the log function of sugar to "debug" and isloated in file a case which caused a "send error" status. Unfortunately it does not give me any hint on where to start looking. The only lines with an error inthis file in sequence of appearance are:
All emails causing this error were sent with thunderbird with no problems. The parameters btw thunderbird and sugar are the same.
.....
Tue Nov 28 16:22:49 2006,563 [1914] DEBUG SugarCRM - Localization: translating [ email1 ] into ISO-8859-1
Tue Nov 28 16:22:49 2006,563 [1914] DEBUG SugarCRM - Localization: translating [ Name1 ] into ISO-8859-1
Tue Nov 28 16:22:49 2006,564 [1914] DEBUG SugarCRM - Localization: translating [ email1 ] into ISO-8859-1
Tue Nov 28 16:22:49 2006,564 [1914] DEBUG SugarCRM - Localization: translating [ email1 ] into ISO-8859-1
Tue Nov 28 16:22:49 2006,565 [1914] DEBUG SugarCRM - Localization: translating [ Name1 ] into ISO-8859-1
Tue Nov 28 16:22:49 2006,565 [1914] DEBUG SugarCRM - Localization: translating [ email2 ] into ISO-8859-1
Tue Nov 28 16:22:49 2006,566 [1914] DEBUG SugarCRM - Localization: translating [ ] into ISO-8859-1
Tue Nov 28 16:22:49 2006,566 [1914] DEBUG SugarCRM - Localization: translating [ email3 ] into ISO-8859-1
Tue Nov 28 16:22:49 2006,567 [1914] DEBUG SugarCRM - Localization: translating [ ] into ISO-8859-1
Tue Nov 28 16:22:50 2006,245 [1914] FATAL SugarCRM - SugarPHPMailer encountered an error: SMTP Error: The following recipients failed: email2, email3
Tue Nov 28 16:22:50 2006,337 [1914] FATAL SugarCRM - Error emailing:SMTP Error: The following recipients failed: email2, email3

Tue Nov 28 16:22:50 2006,338 [1914] DEBUG SugarCRM - -------------------------------> Email called save()
Tue Nov 28 16:22:50 2006,341 [1914] INFO SugarCRM - Insert: INSERT into emails set id='814b3ebd-fb2d-b64f-22c9-456c54b06a4c', date_entered='2006-11-28 15:22:50', date_modified='2006-11-28 15:22:50', assigned_user_id='f180e2a0-
.....

....
\r\n >\r\n<div lang=\"de\" align=\"left\" dir=\"ltr\" class=\"OutlookMessageHeader\"> > Von: Miju, S.A. [mailto:email1] > Gesendet: Montag, 27. November 2006 08:44 > An: name2, > Egon > Cc: Roberto Maurel > Betreff: RE: FW: RV: Retraso en la > entrega de mercancía [CASE:6] > </div>\r\n >error\r\n<div> </div>\r\nSehr geehrter Herr name2, > leider kann ich Ihnen zu diesem > Zeitpunkt nicht mitteilen, wann die Lieferung erfolgt. > Nach Erhalt Ihres > emails, habe ich mich noch am Freitag mit unserem Ttransportunternehmen GEODIS > in Verbindung gesetzt. > Die untenstehende Antwort besagt, dass die Lieferung > zu einem falschen Logistikzentrum zur Umladung geliefert wurde. > Leider wird > uns kein Liefertermin
.....

...
style=\"font-family: Times New Roman;\" /> fax:         +34 976 457 301</body></html>', from_addr='email1', from_name='Name1', to_addrs='email2 ', cc_addrs='email3 ', bcc_addrs=null, to_addrs_ids=null, to_addrs_names=null, to_addrs_emails=null, cc_addrs_ids=null, cc_addrs_names=null, cc_addrs_emails=null, bcc_addrs_ids=null, bcc_addrs_names=null, bcc_addrs_emails=null, type='out', status='send_error', raw_source='Date%3A+Tue%2C+28+Nov+2006+16%3A22%3A4 9+%2B0100%0AReturn-Path%3A+exportde%40miju.es%0ATo%3A+Egon.name2%40ma nn-hummel.com%0ACc%3A+Elke.name3%40mann-hummel.com%0AFrom%3A+Wolfgang+Paul+Rauchholz+%3Cex portde%40miju.es%3E%0AReply-to%3A+Wolfgang+Paul+Rauchholz+%3Cexportde%40miju.e s%3E%0ASubject%3A+%3D%3FISO-8859-1%3FQ%3FRE%3A_AW%3A_FW%3A_RV
.....

I really appreciate your help as this error is very annoying and time consuming with sending the emails via thunderbird and archive them then in sugar.

Thanks in advance

**wprauchholz** · 2006-11-29, 06:56 AM

Is there really nobody who can herlp me with this?

**Skipidar** · 2006-11-29, 07:02 AM

Hi, it's interesting...
show there a log of the session. Attach log file. Need to examine before making conclusions and giving advice

oh... forgot important thing - post there Raw source of your Email it is saved after you've composed it and clicked 'send'

**wprauchholz** · 2006-11-30, 02:50 PM

Originally Posted by Skipidar

Hi, it's interesting...
show there a log of the session. Attach log file. Need to examine before making conclusions and giving advice

oh... forgot important thing - post there Raw source of your Email it is saved after you've composed it and clicked 'send'

Hello Skipidar
Thank you for your reply. attached you find the log file with this case.
I append 2 files as 1 file is too big to be appended: sugarcrm1.log and sugarcrm2.log.

What do you mean with the raw source?

**Skipidar** · 2006-11-30, 06:52 PM

Ok, the script generating this error is situated in class.phpmailer.php. It's hard to understand what is wrong. Looks like function Recipient($to) returns false in your case. Server answering with error results (maybe server is overloaded). Try to use another SMTP server - another Email account, or try sendmail... Maybe it's not sugar's fault if server answers with wrong codes.. Anyway try another server with another account. Post here about results.