Outgoing e-mail encoding problem Sugar CE 6.0

[fregata]

In Sugar Community Edition 6.0 I have problem with outgoing e-mails. It seems they are not UTF-8 encoded. The problem touch our (polish) letters, like "ą", "ę" etc. For example - a sent e-mail containing text "Gęś w krzakach się skryła" looks like "G?? w krzakach si? skry?a".

I have tested this with several e-mail clients (Outlook, Windows Mail, GMail and other WebMail systems) - and the problem occurs on all of them.

I have also changed the SMTP server (Exchange, GMail and another one at my hosting company).

In e-mail settings in Sugar I'm sure I have "Character set: UTF-8". The incoming e-mails are displayed correctly.

My Sugar installation is on Linux Centos 5.5

Jakub Sanecki

PS. Today I performed a clean installation in Windows environment, thinking that it can be something wrong with my Linux machine (PHP version etc). Installation process went without any problems or warnings. The problem remains.

[fregata]

The problem is solved.

I seems that no mather what you set-up, in config.php file the value for "default_email_charset" is always 'ISO-8859-1' (line 149).
After changing it to "UFT-8" the outgoing e-mails are correctly encoded.

Jakub Sanecki

[jad1983]

Hi jakub,

thanks for this post. I was about to do the same thing, but wasn't sure exactly how to spell it. I'll try UTF-8 in that case.

Just wanted to add that there's a nifty little file called config_override.php (also in root folder) that seems cool to me. Should make it easier to get those config-tweaks running in a new or updated installations quickly.

I'm pasting a new line

$sugar_config['default_email_charset'] = 'UTF-8';

into that file.

thanks,
John