Outgoing email doesn't work in Sugar Community

[varunj]

Hi all,
I have installed the Community edition of Sugar 6 on my server, and it has been setup successfully. However, to get this going I need to create accounts for my teammates. Unfortunately the outgoing email server doesn't seem to be working.

Our email system uses Google Apps, and I have searched through the forum and tried everything to try and configure this, but it still refuses to work.

I have tried the following:
1. Using settings mentioned by Google: http://mail.google.com/support/bin/a...n&answer=78799
2. Used the 'GMail' button for auto-configuration in Sugar, and just entered my Google Apps username and password
Using both these methods, I never was able to send a successful test message
3. I have tried to generate and send a new password to the user, and the error I got was "System is unable to process your request. Please check: -SMTP Server URL and Port -SMTP Username and SMTP Password -Recipient Email Address -Your server status"

I know this problem has been faced by others, so hopeful of a solution. Please let me know if you need any more info to help you diagnose the problem.

Thanks,
Varun

[varunj]

Has anyone else faced this problem? I just can't use Sugar without solving this.

[davidboris]

Hello,

It does work perfectly for me. Have you specified the whole username like username@your_domain.com?

[varunj]

Hi,
Thanks for the reply. Yes I have used the full email address, including the domain name. Everything else is according to instructions.

Could there be something wrong with my server/Sugar setup that I should check? Or maybe something in the config files?

Thanks
Varun

[d1m0]

Are you on a shared server or are you hosting your SugarCRM locally? Are you sure that the SMTP port 465 is opened on your server? Have you enabled logging in SugarCRM and if yes, what does the sugarcrm.log file say?

[Edwin Best]

Hi,

In my experience Gmail is always working fine without any SMTP port errors (which I face with the different Outlook SMTP servers and providers.)

May I suggest the following.

Make a new Gmail account and try to access through this account and see how and or this works.

Yes, there is a problem with your acccount / settings.
No, there is a problem with your computer / server / enabling ports

Regards, Edwin

[varunj]

Thanks for the replies.

d1m0:
> Are you on a shared server or are you hosting your SugarCRM locally?
Using a dedicated server from WebIntellects

> Are you sure that the SMTP port 465 is opened on your server?
Spoke to the support team at WebIntellects and they said they don't block any ports

> Have you enabled logging in SugarCRM and if yes, what does the sugarcrm.log file say?
Yes it is enabled. The log says:

Sat Feb 12 03:09:06 2011 [15907][1][FATAL] SugarPHPMailer encountered an error: Language string failed to load: tls
Sat Feb 12 03:09:16 2011 [15907][1][FATAL] SMTP -> ERROR: EHLO not accepted from server. Code: , Reply:
Sat Feb 12 03:09:16 2011 [15907][1][FATAL] SMTP -> ERROR: HELO not accepted from server. Code: , Reply:
Sat Feb 12 03:09:16 2011 [15907][1][FATAL] SMTP -> ERROR:AUTH not accepted from server. Code: Reply:
Sat Feb 12 03:09:16 2011 [15907][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not authenticate.
Sat Feb 12 03:09:16 2011 [15907][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
Sat Feb 12 03:09:16 2011 [15907][1][FATAL] SugarPHPMailer encountered an error: The outbound mail server selected for the mail account you are using is invalid. Check the settings or select a different mail server for the mail account.


---

Edwin Best:

> Make a new Gmail account and try to access through this account and see how and or this works.

I have another Google Apps account and I tried that as well, but no success.

---

Just to point out, the settings I am using are:
Email Provider: Other
SMTP mail server: smtp.gmail.com
Use SMTP authentication: Yes
SMTP port: 465
Enable SMTP over SSL or TLS: TLS
Username: username@domain.com
Password: ********
Allow users to use this account for outgoing email: No

Thanks a lot for the help

[d1m0]

Try changing these two settings as follows:

SMTP mail server: ssl://smtp.gmail.com
Enable SMTP over SSL or TLS: SSL

[varunj]

Hi,
I've tried that suggestion but it didn't work. This time the error in the log was:


Thu Feb 17 07:27:18 2011 [30118][1][FATAL] SMTP -> ERROR: Failed to connect to server. Code: 0 Reply: Unable to find the socket transport "ssl" - did you forget to enable it when you configured PHP?
Thu Feb 17 07:27:18 2011 [30118][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
Thu Feb 17 07:27:18 2011 [30118][1][FATAL] SugarPHPMailer encountered an error: The outbound mail server selected for the mail account you are using is invalid. Check the settings or select a different mail server for the mail account.

Thanks,
Varun

[varunj]

Hi,
I've tried that suggestion but it didn't work. This time the error in the log was:


Thu Feb 17 07:27:18 2011 [30118][1][FATAL] SMTP -> ERROR: Failed to connect to server. Code: 0 Reply: Unable to find the socket transport "ssl" - did you forget to enable it when you configured PHP?
Thu Feb 17 07:27:18 2011 [30118][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
Thu Feb 17 07:27:18 2011 [30118][1][FATAL] SugarPHPMailer encountered an error: The outbound mail server selected for the mail account you are using is invalid. Check the settings or select a different mail server for the mail account.

Thanks,
Varun