Outgoing SMTP email not working Sugar 5.0.0.c

[benchmarklabs]

Have set up email accounts within Sugar 5.0.0.c using same setup info (POP3 / userID / password etc.) as did for Outlook + Thunderbird which has worked AOK for staff.

However, Sugar's email set-up is causing problems. If we set up as POP3 using Port 110 without SSL (same as our Outlook + Thunderbird mail client) get error message "SECURITY PROBLEM: insecure server advertised AUTH=PLAIN Please check your settings and try again." . If I click on SSL and try this same effect. Only if I try to save the settings (which will not and will tell me setting are not correct- despite the exact same settings used for Outlook / Thunderbird) and then click on SSL will it save. Then clicking test will show that incoming is working.

However, the other half of the battle is to get outgoing working. Emails will not send - get "Error emailing:SMTP Error: Could not connect to SMTP host. " We have used the same SMTP / login / password / request authentication as for same account on other working clients (Outlook / Thunderbird) so don't understand what is going on here. Have spent many hours searching for a reason why this is so and why others have had same problem.

guys and gals - setting up email accounts within SugarCRM should be easy and not a pain - especially when paying monthly user fees. Have read quite a number of strings on problems of setup in Sugar going back to 2005 so had hoped that this would be quick and simple - hardly so in our case.

Therefore, any help that you may offer would be greatly appreciated.

[joelbox]

Hi I am novice to the sugarcrm and have set it up last week with no problems. It took me a couple of hours to figure out the email settings, but it is running fine now. I am unning 5.0.0c as well, and do not get these errors.

Have you tried the Imap, perhaps as well?

It sounds a bit like a firewall issue, can that be? Does your php sendmail work correctly with the same smtp settings? Can you use another smtp domain to test, to exclude that the domain is the problem?
Joel

[sgandhi]

benchmarklabs,
Where did you set up your outbound ?? In the admin area there is a link called "Email Settings". There you can set up a system level outbound. Also on the Email UI when you create an Inbound Account, you can create an Outbound account which will be tied to this Inbound Email Account. So when you compose an email and in the from drop down list you select this Inbound Account and then click on send it will take the outbound account tied to this Inbound Account to send an email.

Thanks
-Samir Gandhi

[nzst205]

Diid you ever get this to work, I'm having the same problem send outbound using SMTP?