Outlook Plug-in 4.5 / LDAP connection...

[russhensley]

All:

I have SugarCRM configured properly to allow me to login using my AD credentials. It "autocreates" the account. However ,I seem to have discovered a problem with those accounts.

Accounts that I manually added from withing SugarCRM pass the test connection test in the Outlook Plug-in.

Any of the accuonts that were automatically created from the process of using the LDAP authentication don't seem to have a password and fail the connection test.

So, the obvious solution would be to "delete" the user and create in Sugar and all things would be OK... But you can't DELETE a user, just deactivate them.

Anyone seen this?

Russ

[tonesoftware]

There are 2 methods of authentication in Sugar, LDAP and the Sugar passwords file. We're not auto-creating users here but are using LDAP, so when creating them manually, we have to give the user a random password, which goes in the Sugar passwords file.

So our users here now have 2 passwords that will get them in to Sugar, the one we specified when creating the user, and their LDAP password. That being said, it appears no synchronization is being done between the Sugar stored password and the LDAP password.

Under the Advanced tab for the Outlook Plug-In, there is information for LDAP authentication, but we don't have that working yet here. As a workaround, I have been able to edit my users and change their random password stored in the Sugar file to match their LDAP password, and I suspect the same will work for you.