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Thread: Outlook plugin fails to connect

  1. #1
    Jules is offline Member
    Join Date
    Jul 2005
    Posts
    8

    Default Outlook plugin fails to connect

    The outlook plug-in started to fail on connection with following message on calander synch:

    2009-02-13 10:36:20,031ate [4264hread] SugarOutlook.Helper.GlobalConstants.Log(:0)evel SugarOutlook.Helper.GlobalConstants.Log(:0)ogger [ERRORroperty{NDC}] - DoSyncessage
    ewlineException: System.ArgumentOutOfRangeException
    Message: The added or subtracted value results in an un-representable DateTime.
    Parameter name: value
    Source: mscorlib
    at System.DateTime.AddTicks(Int64 value)
    at System.DateTime.Add(TimeSpan value)
    at SugarOutlook.Helper.HelperClass.ProcessDateSpan(Da teTime date)
    at SugarOutlook.OutlookReferences.get_GMTMeetingLastD eletionSyncDate()
    at SugarOutlook.Sync.Appointments.Meetings.MeetingSyn cController.DoSync()

    2009-02-13 10:36:20,031ate [4264hread] SugarOutlook.Helper.GlobalConstants.Log(:0)evel SugarOutlook.Helper.GlobalConstants.Log(:0)ogger [ERRORroperty{NDC}] - LoadRegistrySettings: Error while loading registry settingsessage
    ewlineException: System.ArgumentNullException
    Message: Value cannot be null.
    Parameter name: value
    Source: mscorlib
    at System.ThrowHelper.ThrowArgumentNullException(Exce ptionArgument argument)
    at Microsoft.Win32.RegistryKey.SetValue(String name, Object value, RegistryValueKind valueKind)
    at Microsoft.Win32.RegistryKey.SetValue(String name, Object value)
    at SugarOutlook.OutlookReferences.SaveRegistrySetting s()

    The Test Connection button in the plug-in works and reports succesfull connection.

    Ideas and suggestions very welcome!!

    Jules.

  2. #2
    DigiCRM is offline Senior Member
    Join Date
    Sep 2008
    Posts
    84

    Default Re: Outlook plugin fails to connect


  3. #3
    Jules is offline Member
    Join Date
    Jul 2005
    Posts
    8

    Exclamation Re: Outlook plugin fails to connect

    Hi, Thanks for your prompt response. Our sugar runs on port 443, changing the port in th connection prpoerties ofthe plugin does not resolve the issue. The same error message is still reported?

    Any other thoughts?

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