Results 1 to 2 of 2

Thread: Outlook Plugin not archiving?

  1. #1
    piggybank is offline Member
    Join Date
    Feb 2009
    Posts
    5

    Exclamation [SOLVED] Outlook Plugin not archiving?

    I'm running Community Edition 5.2 and have downloaded the 30-day trial of the Outlook Plugin for Outlook 2007. I have configured the Outlook plugin and successfully tested the connection.

    When I archive an Email to a contact (I can choose the contact fine), it appears from Outlook that it archived fine. The Email displays the "SugarCRM" notice.

    However, when I look in SugarCRM, I cannot fine the Email...looks like it didn't archive. I've looked in the SugarCRM log and did not find any relevant entries. In my plugin log, I do get an error:

    2009-03-09 13:35:34,287 [VSTA_Main] ERROR SugarOutlook.Helper.HelperClass [(null)] - GetEmailAddressesByType
    System.NullReferenceException: Object reference not set to an instance of an object.
    at SugarOutlook.Helper.HelperClass.GetEmailAddressesB yType(SafeMailItem mailItem, String recipientType)

    => In my SugarCRM settings, in "My Account" settings, I set Email to: "System Default Mail Client". After that I'm able to archive Email.

    Any ideas?
    Last edited by piggybank; 2009-03-11 at 03:25 AM. Reason: more information

  2. #2
    roxtec's Avatar
    roxtec is offline Sugar Community Member
    Join Date
    Jul 2007
    Location
    Hamburg Germany
    Posts
    122

    Default Re: Outlook Plugin not archiving?

    i have a simular problem with Attachments on archived emails. You have to do it twice before the attachment is archived
    --
    Best regards

    Matthias Brück
    IT Manager, CRM Specialist IT Dep.
    Roxtec Int. AB
    +49 1724392462
    matthias.brueck@de.roxtec.com

    http://www.roxtec.com

    WE SEAL YOUR WORLD

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Archiving email with outlook plugin
    By rleroux in forum General Discussion
    Replies: 1
    Last Post: 2008-11-04, 09:36 PM
  2. Outlook Plug-in Email Archiving
    By stish69 in forum Feature Requests
    Replies: 0
    Last Post: 2006-04-19, 04:09 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •