Outlookplugin and Sugar Network

[bruidsreportages]

Hello David Cosine of Sugar Support,

After weeks of email-correspondence, there is still no solution for the problems with the Outlookplugin. Although you keep promising that you are working on this case, I have received not any working solution yet.

Aftr two months of sending emails, logfiles, trowing away databases and endlessly deleting double items in our agenda, I can only make the following conclusions:
- The Outlook plugin, although sold as a commercial product, is not seriously supported by Sugar.
- Sugar-support via Sugar Network (OS) is not pro-active, does not even respond to emails, but only responds when using strong language or CC emails to support@sugarcrm.com

Although I am pleased with SugarCRM, I see no reason why open-source users should pay for the Sugar Network, as the promised support is worth zero. Possible synchronisation with Outlook was one of the reasons for choosing SugarCRM. Outdare, official SugarCRM-supplier in the Netherlands, advised to buy the plugin and get the support for it via SugarNetwork.

Although I have put enormous time and effort in trying to get the plugin working, Sugar Support is definitely not taking matters seriously. I really have the feeling to be let down by Sugar Support and hereby send my concourns to the forum.

Corwin

[bruidsreportages]

After posting this message to the forum, I received a message from Matt, manager Advance Support Team. Matt contacted me to take a look at the issues we have with the plugin.

I will keep you posted about the follow-up of this.

C.

[Gusto0326]

The plugin looks fine but my issue is the appointments that it creates within outlook. Other than the subject line and description being transferred, there is nothing else to inform you WHO exactly you should be calling???

So I do a right click and then select VIEW IN SUGAR and it opens a new Explorer window but then I receive the following message:

Error retrieving record. This record may be deleted or you may not be authorized to view it.

I am set as an ADMIN with all of the rights. So I am not sure how I do not have access or is there a bug in the plugin?

Thanks.

Augusto