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Thread: Pagination not working in Contacts

  1. #1
    greenteam is offline Sugar Community Member
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    Default Pagination not working in Contacts

    Hello,
    We recently imported about 9,000 contacts into Sugar without any errors. I don't know when this started happening but: Now any search done in the contacts will show up perfectly fine for the first page, but if one clicks the > or >| button to see the next page, is says the total is 20 or so and displays no data, however if you press < or |< it will show a full page of contacts saying (1-20 of 9053) which makes sense. The database shows all the records and all records can be a accessed as long as they are on the first page of results. How can we go about fixing this?

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Pagination not working in Contacts

    There is some buggy custom fields in ListView.

    Can you provide us a zip archive containing the files
    cache/modules/Contacts/Contactvardefs.php,
    custom/modules/Contacts/metadata/listviewdefs.php
    custom/modules/Contacts/metadata/searchdefs.php

    Regards
    André Lopes
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  3. #3
    greenteam is offline Sugar Community Member
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    Default Re: Pagination not working in Contacts

    Here are those files.
    Thanks for the help ahead of time!
    Attached Files Attached Files

  4. #4
    greenteam is offline Sugar Community Member
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    Default Re: Pagination not working in Contacts

    Hello?
    Have you received the files?

    Thanks.

  5. #5
    greenteam is offline Sugar Community Member
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    Default Re: Pagination not working in Contacts

    Please Help!
    This is a major problem in our SugarCRM and a lot of employees are complaining about it.

    Any Progress?

  6. #6
    Carlos Ribeiro is offline Junior Member
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    Default Re: Pagination not working in Contacts

    It took me a few hours of debugging to find what was happening, and it was something VERY VERY simple indeed.

    The problem is in the localization file for 'industry_dom' and 'account_type_dom'.

    In the localization file for pt_br language, the default value on the left side of the "empty" value is written with a space instead of blank. You just have to edit it. In my case, it's located at line 1149 and 1164, substitute the ' ' for a empty string ('').

    Best regards,

    Carlos Ribeiro

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