Pb in customizing a list view - AGAIN

[sunya]

I have the same problem than in this thread.

http://www.sugarcrm.com/forums/showthread.php?t=18629

In the Studio, When I customize the List View of Accounts, It seems to work, the modification i've made are saved and the file custom/modules/Accounts/metadata/listviewdefs.php is good.

But nothing changes in the execution of the list.

I tried with the "magic" workaround (searching with Advance Search), to see if it refreshes the list with the right fields. But It´s the same.

The others List Views are working fine.

Please, help me !!! My users are screaming behind me.


Thanks in advance,
Anibal

[loriarce]

You may want to check your php.ini file. I had a customer who was experiencing this same scenario and we narrowed it down to their php.ini file. I had sent them my php.ini file to compare with but they just replaced theirs with mine and it worked. So, unfortunately, I am not sure where to point you to within the php.ini file to test this out.

If you would like to compare yours to mine, I'd be happy to send it to you.

Lori

[sunya]

The problem is very limited, only with List View of Accounts.

I´m attaching a zipped file with my php.ini.

Thank,
Anibal

[sunya]

I found it !

In modules/Accounts, ListView.php:

$savedDisplayColumns = $current_user->getPreference('ListViewDisplayColumns', $currentModule);

I think someone set a view preference. I discovered it commenting the line, and double checked resetting the user preferences.

Thanks for your efforts,
Anibal

[sunya]

Last update, I was checking, It seems odd that all Users set the preferences to avoid General List View changes.

I think something It´s not working fine. Recently, I updated from SugarOS-4.5.0f to SugarOS-4.5.0h.

I´m resetting prefereces by hand to all users.


Thanks,
Anibal