Permission problems in the diagnostic tool

[fwuidar]

Hi,

I have a lot of problems with the diagnostic tool. After executing the process, I have the following result :

Diagnostic Tool


Executing Diagnostic Operations...

Warning: chmod() [function.chmod]: Permission denied in /homepages/21/d209210604/htdocs/CRM/include/utils/sugar_file_utils.php on line 196

Warning: chmod() [function.chmod]: Permission denied in /homepages/21/d209210604/htdocs/CRM/include/utils/sugar_file_utils.php on line 196
100%

Getting config.php...
Done

Getting custom dir...
Done

Getting phpinfo()
Done

Getting...... mysql info... mysql dumps... mysql schema

Warning: chmod() [function.chmod]: Permission denied in .../CRM/include/utils/sugar_file_utils.php on line 196

Warning: chmod() [function.chmod]: Permission denied in .../CRM/include/utils/sugar_file_utils.php on line 196

Warning: chmod() [function.chmod]: Permission denied in .../CRM/include/utils/sugar_file_utils.php on line 196
Done

Getting md5 information...

Warning: chmod() [function.chmod]: Permission denied in .../CRM/include/utils/sugar_file_utils.php on line 196
Done

Checking that bean files exist...
Done

Getting sugarcrm.log
Done

Sugar schema output (VARDEFS)
Done

I have already read many posts about permission problems but I can't find the solution.

I have tried to modify the default_permissions values in the config.ph file but it solves just a part of the problems.


Could someone help me?

thanks.

[chrislynch8]

What are the permissions on the include folders and its subfolders and what are the permissions of the files.

Folders should 755
File should be 644

Owner and Group should both be the webserver user.

[fwuidar]

Thanks for your answer.

the problems come from the user and group of the webserver. My webhoser doesn't let me know this information.

So I have used a "patch" in "sugar_files_utils.php" to avoid the warning and save in the log file all the concerned files and folders.

It's not a perfect solution but it works.

[chrislynch8]

Thanks for your answer.

the problems come from the user and group of the webserver. My webhoser doesn't let me know this information.

So I have used a "patch" in "sugar_files_utils.php" to avoid the warning and save in the log file all the concerned files and folders.

It's not a perfect solution but it works.

You should be able to find this out assuming youy have ssh access to the server, if your hosting on Linux it will more then likely be www-data I do not know what the windows will be.
You should be able to get at this with no trouble from your web host