Persisting Problems in Sugar 4.5 -- Attachment Not Found, Blank Screen, etc...

**STW** · 2007-01-26, 02:22 AM

I've been using SugarCRM 4.2.1 for a few months and were generally quite happy with it.
When SugarCRM 4.5 were launched, I was really happy and applied the upgrade straight away, and that's when my nightmare begins. I don't want to repeat the list of problems/bugs that have been brought up by others before... anyway, I just want to point out 2 of the major problems that still persist (or is it only in my system?).

I've updated from 4.5c to 4.5f to 4.5h now, and it seems that these 2 problems still persist and seems that nobody or at least very fewl people mention about it, and the problems are:

1) DOCUMENTS --> Attachment Not Found.
When I create New Documents, and attach a file as attachment, the file cannot be downloaded. If I click on the "Download File" link, it will shows File Not Found, and states that the URL/sugarcrm/dbcb5499-d01e-ca89-9141-45b96ec7bf87 was not found on this server. Apparently the "Download File" link does not apoint to the correct file name.
I am not sure whether the attached file actualled got uploaded, and it's just the download link screwed-up.... Or perhaps the attached file was not uploaded afterall.

- I tried on both IE and Firefox and both showed the same problem.
- I tried uploading different file type (PDF, JPEG, BMP, TXT, etc...) and it didn't make any difference.
- I tried using different user to create the New Document with Attachment, and all faced the same problem.
- The file size that I uploaded is very small (less than 1mb), so I don't think it has anything to do with the Upload Size Limit (as some others previously suggested).

Have you encountered the same/similar problem before?
What should I do now to solve the problem?

2) LEADS -- Blank Screen Problem.
If I create a new lead for myself, I can't assign to others anymore. Whenever I assign it to other users, I will get a BLANK PAGE when I save the changes. And if I go back to the LEAD LIST again, the change was not saved, so the leads is still assigned to me. The same problem occurs if I create a new lead and assign it straight away to others, it won't be saved. Instead, I will just get the BLANK PAGE>

I went through the HELP forum, and found that one of the poster has found out a solution to this problem , and that is to put a "//" in front of the $notify_mail->prepForOutbound() line in the SugarBean.php file.
I am not sure what side effects or new problem it will create by putting the "//" in front of the line, but at least it solved the problem of BLANK PAGE.

I encountered the BLANK PAGE problem in 4.5c, and solved it by using the method suggested above. When I updated to 4.5f, I got back the same problem again, and I got to serched the SugarBean.php file again and put the "//" again to solve the problem. Now I just updated to 4.5h and you know what.... the problem come back again... I am wondering whether this BLANK PAGE problem only happen to a few of us, and that's why the developer didn't treat this as a bug and thus did not solve it in the previous few updates.

Anyway, I would like to know whether this is a real bug, or maybe I am having some other wrong setting which caused this problem to occur? If this is a real bug, I hope the developer in reading can kindly take note when releasing the next update.

Thank you for reading this long winded post, and hope that you guys can post your comments/feedbacks/solution on these issues.

**malcolmh** · 2007-01-26, 06:41 PM

Hi,

In both cases we have no problems with both issues that you have, using OS or PRO 4.5.0h

I guess something went wrong in one of the migration steps and something wasn't copied correctly.

Have you tried replacing different sections.

Have you tried exporting your database and installing over a virgin instance of Sugar 4.5.0h

**STW** · 2007-02-03, 12:05 AM

Hi malcolmh,

Thank you for your reply.
Can you please shed some light on how do I go about exporting the database?
Do I need a third party software to do so?

I noticed there's a "Backup" hyperlink on the SugarCRM Admin Interface, but when I tried to use it to backup, nothing happened. Am I the only one facing this problem?