Phone to be used @ sugarCRM

[JPrabha]

[FONT=]what kind of phone should be used? do we need IP Phones or can use normal phone to connect with sugarCRM?[/FONT]

[ptemplin7]

Ahhh...

I think your question belongs over in your VOIP systems forum. Sugar stores CRM data, it once was integrated with several VOIP systems (namely Asterisk and Trixbox) Sugar only stores the number. If you have trix issues see that site.

PAris

[DragonflyMaster]

[FONT=]what kind of phone should be used? do we need IP Phones or can use normal phone to connect with sugarCRM?[/FONT]

What's your sugar flavour?
Maybe you can use Asterisk integration, it worked fine until release 4.5.1x and with some mumbo-jumbo it works in 5.x.
Search for Asterisk in the forum...

[JPrabha]

Hi

Thanks for your contribution but still the problem exist

when i tried the numbers in the PCs which is connected to the soft phone, i could make the calls. but when i tried with the normal phone, result is negative.

our entire office is linked by the network and we use PABX for our phone system. sugarCRM and PABX relies in asterisk.

any idea of what could be the solution?

Thanks
Prabha

[DragonflyMaster]

when i tried the numbers in the PCs which is connected to the soft phone, i could make the calls. but when i tried with the normal phone, result is negative.

I think this pretty much answers your question on which phone to use...