Placing new drop into studio

[dhsg]

Hi, I may be misguided here, have looked at manual am not sure why I am not doing this right.

Craated dropdown, is in the ALL part of subpanels, is called Op_Category.

I cannot get it to place into leads, I go into leads module, click on edit layout.

I ADD A CUSTOM FIELD, I select my drop down. I then dragged my new custom field to my layout, I drop it in. I save and publish.

BUT , it is not coming up in either create new lead or edit lead. Unsure of where I'm going wrong

Cheers
Shannon

[Subrat]

Hi ...
I have faced the the same prob before few weeks... what i did , i just recreated the dropdown again with a different name and drag into both edit view and list view and clicked on save and publish in the both pages and that works.... i ma not sure that it could resolve your prob but you can try this.. it may solved out......... good luck..

subrat.......

[dhsg]

I can see my custom drop down in the deit view of the leads panels in studio. I believe I have successfully saved and published, but however it will not come out outside studio when i am using Sugar. Not sure why or what to do. I have previously added a drop that has been displayed. What files should I look at to see what is going on?

thanks
Shannon

[loriarce]

A few things you can check:

1. If the page that you are working on is the Leads Edit View layout, then go to the following file and either remove it or rename it.
/SUGAR/custom/working/modules/Leads/EditView.html file.

Once you remove the file, try editing or creating a lead and see if you see the custom drop down menu.

2. If not, then you can look to see if the drop down field made it into the Leads Edit View file at:
/SUGAR/modules/Leads/EditView.html

3. The drop down values of the custom drop down field are also stored in the following file:
/SUGAR/custom/include/en_us.lang.php.

Hope this helps,

Lori

[dhsg]

Thanks for taking a lok Lori,

1. The file was not there - I did not have to delete or rename it. But still custom drop not available.

2. Not sure if it quite made it, the slot appears to be there, but from my limited knowledge cannot see a ref - here is code below that references that slot

<td class="dataLabel"><span sugar='slot6'>&nbsp;</span sugar='slot'></td>
<td class="dataField"><span sugar='slot6b'>&nbsp;</span sugar='slot'></td>
</tr>
<tr><td colspan='4'>&nbsp;</td></tr>
<tr>

Also - interesting this file permissions were set up 666, have changes to 777. See if that makes a difference.

3. It made it into the file.

UPDATE - THANKS LORI FOR SHOWING US THIS INSIGHT!

FYI - I BELIEVE THIS ALL HAD TO DO WITH WRONG PERMISSIONS ON EDITVIEW.HTML, Went back to Studio, hit SAVE AND PUBLISH, then found that my edit view now included the custom drop - thanks again!

[myared]

I'm having this same problem.

I followed the suggested steps, but the dropdown box that I'm attempting to add never appears. I don't have the following file however:

/SUGAR/custom/working/modules/Leads/EditView.html

Instead, I only show:

/SUGAR/custom/working/modules/Leads/DetailView.html

When I save & publish, it replaces the DetailView.html file.

Any suggestions?

[loriarce]

I have seen similar issues when running an IIS server in cgi mode. When switching to ISAPI mode, the issue was resolved.

I am not sure what web server you are running on, but hopefully this information helps.

Kind Regards,

Lori