Please enter valid email address for To, CC and BCC fields

[MikeT]

I am getting this error when I want to send an email to a lead and the system automatically generates the To: field. I have found the bug, but have no idea on how to fix it.

Issue: In my settings, I have my names listed in the format " last name, first name" to sort my leads by last name. When I want to send an email to one of these leads, the system automatically enters "Last, First <email@email.com>. When I click on "Send", up pops the error message.

Temp Fix: Delete the comma in the email field between the Last and First Name. Or just delete everything but the actual email address.

Can you update the code so that when you auto-populate the email address field, it ALWAYS enters the format " First Last <email@email.com>"? This would fix the issue.

Thanks and great program.

[DigiCRM]

Good find. What version of SugarCRM are you using?

[nickfoti9900]

I have to bump this thread, I've noticed this exact problem in sugar community edition Version 5.5.0 (Build 6653). The offending character is the comma between the first and last name when the TO: field is auto filled via a reply (i.e. "Schmo, Joe" <joe.schmo@gmail.com> ).

Any thoughts on a quick fix?

[nickfoti9900]

Sorry to have to bump this again, but it's a very frustrating little problem.

Any advice as to what file and function I need to edit to remove the comma would be greatly appreciated.

Just to be clear, the issues occurs when I reply to emails using SugarCRM's email module.

Thanks.

[csindia]

I have the same sort of problem. If I delete the comma I get a message "undefined".
Alfred

[kuske]

This is bug No. 29670, but they closed it because they could not reproduce the bug.
I added a note to the bug description how one can reproduce it.
It came in Version 5.2.0.

[kuske]

I think the bug is the "from_html($bean->full_name)" in module
/modules/Emails/Compose.php.

full_name ist the localized name and must not be used in an email.

I would propose to replace the whole section

  if (isset($_REQUEST['to_email_addrs'])) {
  $namePlusEmail = from_html($_REQUEST['to_email_addrs']);
  $namePlusEmail = str_replace(" ", " ", $namePlusEmail);
 } else {
  if (isset($bean->full_name)) {
   $namePlusEmail = from_html($bean->full_name) . " <". from_html($bean->emailAddress->getPrimaryAddress($bean)).">";
  } else  if(isset($bean->emailAddress)){
   $namePlusEmail = "<".from_html($bean->emailAddress->getPrimaryAddress($bean)).">";
  }
 } 
  

by one simple satement:

    $namePlusEmail = from_html($bean->first_name." ".$bean->last_name)."<".from_html($bean->emailAddress->getPrimaryAddress($bean)).">"; 
  

or even only a

    $namePlusEmail = "<".from_html($bean->emailAddress->getPrimaryAddress($bean)).">";