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Thread: Please help... Some numbers show instead of user name

  1. #1
    asimzaidi is offline Sugar Community Member
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    Jun 2007
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    Thumbs down Please help... Some numbers show instead of user name

    I had this working perfectly but then I tried to change my list view where everything got messed up. Now in my Lead list view, when I put Assigned to field, instead of the users name it shows some unique numbers from the database.
    Could someone tell me whats going on.
    Thanks

  2. #2
    ptemplin7 is offline Sugar Community Member
    Join Date
    Jun 2007
    Location
    Puget Sound Washington
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    380

    Default Re: Please help... Some numbers show instead of user name

    Looks like you have a DB error.

    Use the admin section to rebuild your custom fields and repair the database. Make a BACKUP FIRST!!!

    This should clear it. What's happening is you are getting the hash instead of the text. You may have a db corruption as well and need to revert to a backup. Search around there are lots of instructions to use mysql to fix your database.

    You do have a backup i hope.

    Try it and see if it clears things up.

    Paris

  3. #3
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Please help... Some numbers show instead of user name

    That is normal/expected behavior, as that field references the user's id, not the name (yes, it is confusing). Try using the User field in its place, that should resolve the problem.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

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