PLEASE HELP-SugarEmail5.2-inbound emails coming in w/ attachmnts from previous emails

[jasonsot]

(Upgraded from 4.5.1CE to 5.2Pro - WinXP - php5 - MySQL - Apache2)

Ok, this is a very strange issue. Since this test upgrade from 4.5.1CE to 5.2Pro

Email A comes in with Attachment A... and when you click on Attachment A, you get File A.

Email B comes in with Attachment B... BUT when you click on Attachment B, you get File A (instead of File B)

Here are the link sources for Attachment A & B:

Attachment A:

index.php?entryPoint=download&id=9C701EEC38BF5B488 F192BCEC040B95E10&type=temp&isTempFile=true&ieId=1 430532a-3a35-97c6-1804-49481fced47b&tempName=Approved_Percival.pdf


Attachment B:

index.php?entryPoint=download&id=9C701EEC38BF5B488 F192BCEC040B95E10&type=temp&isTempFile=true&ieId=1 430532a-3a35-97c6-1804-49481fced47b&tempName=Approved_McGaughey.pdf


In 4.5.1, email attachments were stored as Notes. Based on these URLs, it doesnt appear that is the case.

Any ideas?


**Important Note** At first, this was only happening on emails that were coming in marked as SPAM (from a source that we have always received emails from without any issues and thru the same mail server we have always used). So at first, I believed the server was dropping the attachment and sending thru a blank id... which Sugar woudl pick up and somehow insert the most recent attachment to fill the void. I added the source to the whitelist and drastically reduced our spam protection. Then i saw the first example of it happening from a different, uncommon source... this one WITHOUT the **SPAM** tag that is added to the subject line when the server marks it as spam.

[jasonsot]

any ideas?

[abazander]

Hi Jason

So Glad to see your post. I have exactly the same problem. We run many instances of Sugar for our customers, from version 4..5.1 through to 5.2.

since version 5.0 I have been seeing this issue happen at intermittent times. Interestingly I have one particular sender that when there email arrives the attachment is always an old PDF from 2008.

I have other symptoms of files being corrupted, so that when you download the attacment of say an Excel spreadsheet the browser thinks its a PDF, but fails with an error when the PDF reader tries to open it. The file is badly corrupted.

Further to this I have clients who work with others sending emails back and forth with updated attachments, this causes big problems because the attachments get all mixed up

This issue seems to be affecting all versions of SugarCE from 5.0 up.

We are running
Debian 4.0
Apache 2.2.3
mysql Ver 14.7 Distrib 4.1.15,
PHP 5.2.6-0.dotdeb.1 with Suhosin-Patch 0.9.6.2 (cli)

What system versions are you running ?

There is also another similar thread here -> http://www.sugarcrm.com/forums/showthread.php?t=43728