Is it possible to open a web ticket in OTRS system?

[newbie1]

Hello Community,

I am a new user of the OTRS help desk ticketing system. I am going to be managing the system on an everyday basis.

I need outside customers to be able to log on to the web and open a web ticket as opposed to an email ticket or a phone ticket. Is this possible within the OTRS system? Would there by any additional design work needed? If so, where can I find some resources to resolve this situation?

Thank you.

[kuske]

You could open the OTRS system on the web, or you could write a little application which communicates via SOAP with the OTRS system.
Just check the current OTRS documentation.