Printing Bug. Help Needed

[Doudounka]

Hello,

Ever since we got on Sugar version 6.1.2 (first time use on june 7th) we've had this annoying bug with reports and printing.

The situation is this.

When using a report with and interactive filter. First time the report is launched and we hit print, everything is fine, it prints withing the required filters.

The problem is when applying new filters and clicking print, then what it prints is everything without any filter.

For example (thoerical)
So let's says we have 100 opportunities in our database and 4 sale stages (divided evenly). When running the report with it's saved filters on sale stage #1 it will print the list of all 25 stage #1 opportunities. When applying filter on sale stage #2 and printing, it will print all 100 opportunities.

You can imagine the waste of time and paper when opportunities count is above 500 or lead/contact/account is well over 2K

So to bypass this problem we need to make a report for each possible situation, and it's really starting, to put it bluntly, to get on my nerves. We have 7 sale stages, so 7 reports there, we have customers / leads with different type of process (6 diff proceses) so 12 reports there and so on....

The problem is persistent and present under Firefox (which is the one we use), under the Internet Explorer platform, the problem is still there but under a different aspect. First time it prints fine, reapply new filters, and nothing happens when clicking print. So basicaly we need a fix on that.

That problem was present during our try-out of Sugar in may and reported the bug then, since then no news from Sugar at all on the bug, even after multiple reminder to them or our intergrator. the problem is present on any stations we have.

Anyone else had this problem ? Anyone have any suggestions ?

Thank you

Have a nice day

[Doudounka]

Hello,

Anyone have any ideas ?

That problem is getting urgent cause I am losing lots of time and I just feel like throwing my PC along with Sugar in it out the window and go back to Act to work those reports....

Any help or suggestion will help.

Thank you

[andopes]

Can you clarify which Reports module are you running?
Is this the built in Reports module in PRO flavor?

Regards

[Doudounka]

Can you clarify which Reports module are you running?
Is this the built in Reports module in PRO flavor?

Regards

Hello,

Not sure i understand your question. But the problem is present whether it's reporting opportunities, accounts, leads, projects etc.

I guess it's the built in reports module, it does that with built in reports or made reports by us.

If i am not clear enough, where can I see what you are asking for ?

Thank you

[sts]

Are you running the Sugar PRO edition?
Could you post a screenshot of one reporting example?

[Doudounka]

Hello,

We are running : Sugar Pro Version 6.1.2 (Build 5555)

Here is my report interface

[sts]

I tried this with 6.2.1 (Build 6405) and got no problems. Maybe there is a difference to your approach so here is what I did:
I took a predefined report with several run-time filters (some currency fields with 'less/greater than' filter, some datetime fields with 'this year' filter). I selected 'apply' and 'print as pdf', changed one filter criteria and did another 'apply' plus 'print as pdf'. Both created pdfs contain the correct set of objects.

As far as I understand you filter a dropdown element? Maybe it is a problem with that field type?

[Doudounka]

Hello,

I have made a video of my screen to show you what it does.

Sugar2 - YouTube

Interesting thing, I just found out that if you reorganize one column on diplay, it will trigger the bug also.

I know the quality is not that high but you will plainly see what it does. Especially the last example, where the report gives no result, but in print it gives all results.

Thank you

[Doudounka]

I tried this with 6.2.1 (Build 6405) and got no problems. Maybe there is a difference to your approach so here is what I did:
I took a predefined report with several run-time filters (some currency fields with 'less/greater than' filter, some datetime fields with 'this year' filter). I selected 'apply' and 'print as pdf', changed one filter criteria and did another 'apply' plus 'print as pdf'. Both created pdfs contain the correct set of objects.

As far as I understand you filter a dropdown element? Maybe it is a problem with that field type?

No matter what type of filter or reports (pre-made or made ourselves), as soon as I apply a new filter or change the display order of a column it looses all filters and prints everything

[sts]

I tried that 'print' button in my installation. I got another error:
"Request-URI Too Large
The requested URL's length exceeds the capacity limit for this server."
:-(

But as mentioned in my older posting: I tried the "print as pdf" (I thought you did this) and this works well. It creates a nice formatted pdf document that can be printed easily (and with the correct content). So I'd recommend to try this instead of "print".