Problem applying update to 4.5.0b

[rdtaylor]

I'm trying to apply the 4.5.0b patch to my newly installed 4.5.0 installation.

Here's what I'm finding

1. Downloaded the ZIP file upgrade.
2. Start the Upgrade Winzard.
3.Pass the system checks
4. Enter the local path for Step 2 "Upload Upgrade"

This fails with the following error:

Specified directory '' for zip file '/home/e-smith/files/ibays/crm/html/cache/upload/SugarSuite-Patch-4.5.0b.zip' extraction does not exist.

What's next?

On a possible related matter: the module upload function looks like it's doing something when you select the local file, and then click the "Upload" button, but it actually does nothing.

cheers
Rob

[rdtaylor]

Bump...

Anyone else had this problem?

[ruchida]

SugarCRM may have failed to upload the zip file?
Did you set the upload_tmp_dir directive in php.ini? If so, is there any zip file uploaded in that directory? Does Apache have enough permission to write a file to that directory?

[paule]

Hi

I have just tried the upgrade and I get the same error.

I am running a Windows XP based system and the error reads as follows:

"Specified directory '' for zip file 'E:\Program Files\sugarcrm-4.2.1a\htdocs\sugarcrm/cache/upload/SugarSuite-Patch-4.5.0b.zip' extraction does not exist."

I have previously installed the 4.2.1 to 4.5.0 upgrade on this system and that upgrade worked flawlessly. Nothing else has changed since that upgrade.

Any ideas?

Paul

[GrandGourou]

Hi,

Have the same problem.
OS: W2k
I did an upgrade of sugarcrm-bitrock-4.2.1a-windows-installer.exe to 4.5.0 successfully
I get the following error after the uplaod:
Specified directory '' for zip file 'C:\Program Files\sugarcrm\htdocs\sugarcrm/cache/upload/SugarSuite-Patch-4.5.0b.zip' extraction does not exist.

The file is uploaded in the cahe/upload folder.

Thanks,

[kpit]

It sounds like SugarCRM was not able to successfully extract the zip file. Try extracting the zip file manually to that directory.

[pierreavista]

I just tried to upgrade from 4.2.1b to 4.5.0b and ran into the same problem. I get 2 errors :

Warning: main(cache/upload/upgrades/patch/SugarPro-Patch-4.2.0-manifest.php): failed to open stream: No such file or directory in C:\Inetpub\wwwroot\SugarCRM\modules\UpgradeWizard\ index.php on line 186

Fatal error: main(): Failed opening required 'cache/upload/upgrades/patch/SugarPro-Patch-4.2.0-manifest.php' (include_path='.;c:\php4\pear') in C:\Inetpub\wwwroot\SugarCRM\modules\UpgradeWizard\ index.php on line 186

I have a language pack installed (French) and it seems that even though the upgrad failed, something hapenned because now we lost all accents in pulldown menus and stuff. I guess I will have to revert to the backup I performed juts before.

I looked at the folder : \cache\upload\upgrades\patch
and I cannot see the 4.5.0b zip file.... is this normal...????

HELP ??

[pierreavista]

Just to add a few more comments to this problem.

First to correct an error on my previous message, the upgrade-4.2.1-to-4.5.0b.zip file has been uploaded to the proper directory on the server. So this does not seem to be related to an upload problem.

I don't quite understand the error reported in the fatal error, when it says it is looking for the SugarPro-Patch-4.2.0-manifest.php - this file indeed does not exist on my server since the first version of 4.2.x that I installed was 4.2.0a...

Any chances that renaming the SugarPro-Patch-4.2.0a-manifest.php to SugarPro-Patch-4.2.0-manifest.php could help resolve this fatal error...???

[kpit]

Just to add a few more comments to this problem.

First to correct an error on my previous message, the upgrade-4.2.1-to-4.5.0b.zip file has been uploaded to the proper directory on the server. So this does not seem to be related to an upload problem.

I don't quite understand the error reported in the fatal error, when it says it is looking for the SugarPro-Patch-4.2.0-manifest.php - this file indeed does not exist on my server since the first version of 4.2.x that I installed was 4.2.0a...

Any chances that renaming the SugarPro-Patch-4.2.0a-manifest.php to SugarPro-Patch-4.2.0-manifest.php could help resolve this fatal error...???

Yes the manifest is inside the zip file for the patch.

[pierreavista]

umeco - yes, yes, I understand that.

What I do not understand is that it is looking for a manifest that is NOT there.
The fatal error says it failed to open file SugarPro-Patch-4.2.0-manifest.php
But as mentioned, this file is NOT there.... it was never there, why is it looking for the file in the first place...??

As mentioned, the first 4.2.0 version I installed is 4.2.0a, so this file it's looking for has never been there. Not everybody installs the new versions the minute they come out (that was me 6 months ago :-).

So my real question is trying to understand why the upgrade to 4.5b is looking for this file.
I could try and fool it, but creating a false file (using the 4.2.0a manifest) - but not sure I should do that...

???