Results 1 to 4 of 4

Thread: Problem with campaign click-thru links

  1. #1
    LaFortuna is offline Sugar Community Member
    Join Date
    Nov 2010
    Posts
    55

    Default Problem with campaign click-thru links

    Hello everyone,
    I set up a campaign (newsletter) and I'm now testing it with my test list. I'm quite happy with the template, and with how SugarCRM is tracking opens (after enabling images). I also set up tracking URL's for the four links in my newsletter. I closely followed the guide (I'm using Sugar 6.2.0RC1 by the way) to do this, and I added the 'URL for Campaign Message' in my template. The problem now is that clicks on the message are not being tracked. I have played with various settings in my config.php file (site_url, host_name) but I believe the URL is properly formed: http:// [subdomain]/index.php?entryPoint=campaign_trackerv2&track=95cc 8441-90c9-fe8e-17a6-4dd3e846b849

    What else should I check?

    i remember having this same issue with version 6.1
    I'm on a shared hosting with php 5.2.14

    Thanks!

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
    Join Date
    Jul 2005
    Location
    Los Angeles
    Posts
    4,813

    Default Re: Problem with campaign click-thru links

    Does it log the URL as being clicked if you were to insert the URL you specified within your browser as though you were attempting to browse that page?
    Regards,

    Angel Magaña
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  3. #3
    LaFortuna is offline Sugar Community Member
    Join Date
    Nov 2010
    Posts
    55

    Default Re: Problem with campaign click-thru links

    Thanks Angel,
    Yes, I tried that but there's no click being logged.

  4. #4
    LaFortuna is offline Sugar Community Member
    Join Date
    Nov 2010
    Posts
    55

    Default Re: Problem with campaign click-thru links

    Hi again, maybe I should add that there;s also a problem with the unsubscribe page. When using the default unsubscribe link I'm redirected to a "page not found" error. However, the unsubscribe is happening and the email address is being added to the supression list.

    I'm more confused now.
    Any other ideas?

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Campaign Response - No Click Thru hits showing?
    By domsie in forum General Discussion
    Replies: 17
    Last Post: 2011-10-26, 03:16 PM
  2. Campaign Status Click Thru results
    By unclebuck in forum Help
    Replies: 1
    Last Post: 2011-04-27, 06:55 PM
  3. Replies: 0
    Last Post: 2009-06-25, 09:06 AM
  4. campaign reporting - click-thru URL
    By webnom in forum Help
    Replies: 2
    Last Post: 2009-02-05, 02:56 PM
  5. Campaign Click-thru sorting
    By mahrndt in forum Feature Requests
    Replies: 0
    Last Post: 2008-06-12, 11:05 AM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •