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Thread: problem with contact quickcreate

  1. #1
    mikesolomon is offline Sugar Community Member
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    Default problem with contact quickcreate

    If I create a contact from the contacts subpanel under accounts or opportunities on save I get taken to a blank page showing {"status":"success","get":""}

    If I refresh the page it gives me an error message saying dup entry

    if i use the back button I find the contact has been saved correctly

    I tested it in a clean sugar install and it works properly

    Any help in tracking down where this is occurring would be much appreciated
    Mike Solomon
    Development Manager
    Ivy Ltd
    www.ivy.ltd.uk]www.ivy.ltd.uk

    php version 5.2.6
    MySql 5.1.59

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: problem with contact quickcreate

    Are you able to reproduce this same issue in a fresh install containing demo data?

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
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    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
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    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  3. #3
    mikesolomon is offline Sugar Community Member
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    Default Re: problem with contact quickcreate

    Quote Originally Posted by andopes View Post
    Are you able to reproduce this same issue in a fresh install containing demo data?

    Cheers
    Nope the clean install is fine

    It is either a module I have loaded or a change I have made

    I need to work out what the save of the quick form does so I can find where it is going wrong

    it is saving the contact then giving me the error
    Mike Solomon
    Development Manager
    Ivy Ltd
    www.ivy.ltd.uk]www.ivy.ltd.uk

    php version 5.2.6
    MySql 5.1.59

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: problem with contact quickcreate

    Try to rename the folder custom/modules/Contacts to custom/modules/bkp.Contacts and try again.
    If it works so you can start renaming the files / folders inside custom/modules/Contacts until you identify what is breaking it.

    Regards
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  5. #5
    mikesolomon is offline Sugar Community Member
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    Default Re: problem with contact quickcreate

    Quote Originally Posted by andopes View Post
    Try to rename the folder custom/modules/Contacts to custom/modules/bkp.Contacts and try again.
    If it works so you can start renaming the files / folders inside custom/modules/Contacts until you identify what is breaking it.

    Regards
    Andre thanks

    Now fixed

    Woke up this morning and realised that I had played with the check_form JavaScript

    Took out my changes and it works
    Mike Solomon
    Development Manager
    Ivy Ltd
    www.ivy.ltd.uk]www.ivy.ltd.uk

    php version 5.2.6
    MySql 5.1.59

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