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Thread: Problem with Contacts popup search

  1. #1
    Kaos77 is offline Member
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    Default Problem with Contacts popup search

    I am having difficulties finding the solution to a problem. When I click the search button for a Contacts field, I get a pop up window that contains just the text "Contact Search", "Contact List" and the Clear and Cancel buttons. No fields are displayed nor is the list of contacts.

    When I look at the apache error logs, the only error that comes up relating to this is:

    [Thu Jan 29 09:15:13 2009] [error] [client 10.1.1.19] PHP Notice: Undefined index: main in /var/www/html/crm/XTemplate/xtpl.php on line 236, referer: http://crm01/crm/index.php?module=Co...n_action=index

    What file(s) might I have hosed to screw this up? What file(s) can I replace with a backup copy to make things right in my Sugar world?

    Thank you for any help that you can provide.

  2. #2
    Kaos77 is offline Member
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    Default Re: Problem with Contacts popup search

    For grins, I duplicated my environment to test a few things out. I replaced the /modules/Contacts directory and the /Xtemplate directory with stock copies from a new install. Still having the same issue.

  3. #3
    Kaos77 is offline Member
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    Default Re: Problem with Contacts popup search

    More information.

    When I click for a standard Contacts search popup like Reports To when creating a new contact, the window that pops up links here and this doesn't work.:

    http://crm01/crmsandbox/index.php?mo...data=undefined


    However, if I were to click to create an archived email and click the To:, BCC: or CC buttons, I get a window that pops up a link to this, and it DOES give me a proper pop up window:

    http://crm01/crmsandbox/index.php?mo...popupdefsEmail

    I can tell that it's passing different parameters to the php, but I'm not sure where to look and make any necessary changes to fix the standard box link.

  4. #4
    Kaos77 is offline Member
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    Default Re: Problem with Contacts popup search

    I seemed to have fixed the problem for the time being. i found a patch file (?) that was in the directory named popup.php that I renamed to popup.php.back and everythign is working normally.

  5. #5
    magnacomp is offline Junior Member
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    Default Re: Problem with Contacts popup search

    Any thoughts on how to solve this. I have the same probelm. CE 5.5 on Centos. there were was not patch directory with popup.php on my system.

  6. #6
    salesagility's Avatar
    salesagility is offline Sugar Community Member
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    Default Re: Problem with Contacts popup search

    Have you tried admin>repair>quick repair & rebuild?

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