Problem Deleting Contact Records

[dherries]

For some reason I am no longer able to delete contact records. It has been working in the past but now does not work even when signed in as Admin.

I am using Version 5.0.0a (Build 3120)

Any suggestons?

[JVWay]

Though it's impossible to tell what environment you're running in I will suggest setting the Sugar log level to debug and see what it tells you when you try to delete a record. Alternatively, if you're using Apache on Linux you can tail -f /path/to/log then try deleting the record and see if any errors appear.

[sugarcane]

Hello,

can you be a bit more specific? Are the delete buttons gone? Or are they there and you get an error message when you try to delete? Where/How are you trying to delete these records? Can you think of anything that was changed recently (a role changed, layout changes, a module installed etc)?

[dherries]

If I select (checkmark) multiple contacts or a single contact and click on the delete button (visible) the system does not give an error or any message. When the screen refreshes the records are still there.

Thanks for your help. - Dave

[sugarcane]

Hi Dave,

did you change the layout of the fields in the list view? There was a known bug, #19354:

The bug occurs because the team and assigned users are formatted incorrectly by Studio after customizing the listview. To work around the bug open the following file (if you are on CE, disregard the section about the Teams)::

./custom/modules/<module_name>/metadata/listviewdefs.php You should see array similar to the following for the 2 affected fields: 'TEAM_NAME' => array ( 'width' => '2', 'label' => 'LBL_LIST_TEAM', 'default' => true, 'related_fields' => array ( 0 => 'team_id', ), 'module' => 'Teams', 'id' => 'TEAM_ID', 'link' => true, ), 'ASSIGNED_USER_NAME' => array ( 'width' => '2', 'label' => 'LBL_LIST_ASSIGNED_TO_USER', 'default' => true, 'module' => 'Users', 'id' => 'ASSIGNED_USER_ID', 'link' => true, 'related_fields' => array ( 0 => 'assigned_user_id', ), ),

Change these arrays to the following values respectively:

'TEAM_NAME' => array( 'width' => '10', 'label' => 'LBL_LIST_TEAM', 'default' => true),
'ASSIGNED_USER_NAME' => array( 'width' => '10', 'label' => 'LBL_LIST_ASSIGNED_USER', 'default' => true),

Save the file and then the list view should behave as expected. Please be aware that this is only a temporary fix and saving the list view through Studio will overwrite these changes.

Your other option would be to upgrade to a more recent version of Sugar