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Thread: problem with email configuration

  1. #1
    lucasmcastro is offline Junior Member
    Join Date
    Sep 2011
    Posts
    1

    Default problem with email configuration

    hi, im using Version 6.3.0beta5 (Build 6843) at ubuntu server

    when i configure the email settings and ask for the system to send a test mail, nothing happens.
    i tried to set level log do debug and nothing happens even at the sugarcrm.log

    how can i understand what is wrong with my sugar?

    im using the following mail config:


    "From" Name: Sugar CRM
    "From" Address: sugarcrm@veezor.com

    Choose your Email provider: OTHER

    SMTP Mail Server: * smtp.gmail.com
    SMTP Port: * 465
    Use SMTP Authentication: yes
    Enable SMTP over SSL or TLS? (i tried both SSL and TLS)
    Username: * sugarcrm@veezor.com
    Password: * workingpasswordforsure
    Allow users to use this account for outgoing email: not

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
    Join Date
    Jul 2005
    Location
    Los Angeles
    Posts
    4,813

    Default Re: problem with email configuration

    Take a look at the sugarcrm.log file in the directory where you installed Sugar and look for any errors referencing SMTP.

    That should yield some clues as to where the problem might be.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
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